Team Leader - Front Office in Nagar, भारत

Vivanta Ekta Nagar, Statue of Unity is an upscale hotel in Narmada, Gujarat with 127 rooms and suites, Mynt multi-cuisine restaurant, Swirl café and patisserie, 24-hour in-room dining, meeting and event venues, outdoor pool, spa and fitness facilities.

Vivanta Ekta Nagar, Statue of Unity is hiring Team Leader – Front Office for an on-site, full-time position in Ekta Nagar, Narmada district, Gujarat, close to the Statue of Unity. Lead front desk shifts, coordinate check-in and check-out, assist guests with requests and support consistent reception standards at a destination hotel near the Statue of Unity.

Key Responsibilities

• Coordinate front office shift assignments, handovers and service priorities.
• Guide reception associates on arrivals, departures, guest identification and reservations.
• Review room-status and arrival information with housekeeping and other hotel teams.
• Support guests with enquiries, local information, requests and timely service recovery.
• Monitor front-desk records, billing accuracy and safe handling of guest information.
• Escalate operational concerns and maintain clear communication with duty management.
• Coach colleagues on guest-service etiquette, professionalism and system accuracy.
• Support smooth coordination for groups, events and busy arrival periods.

Skills and Relevant Experience

• Hotel front desk, guest service or reception experience with exposure to shift coordination.
• Comfort using property management systems and standard office tools.
• Confident communication, calm problem solving and guest-focused service judgement.
• Ability to support team training, handle escalations and work across departments.
• Guest-focused communication, professional integrity and willingness to collaborate with diverse colleagues.
• Ability to work an on-site, full-time hospitality schedule as determined by hotel operations.

Hotel and Work Location

Employer: Vivanta Ekta Nagar, Statue of Unity.

Location: Ekta Nagar Narmada, Tehsil Gurudeshwar, opposite GMR Skill Development Center, Ekta Nagar, Vagadiya, Gujarat 393151, India.

Job type: Full time, on site.

Official hotel information: Vivanta Ekta Nagar, Statue of Unity.