1. Background Verification (BGV) Operations

Manage end-to-end background verification processes for all new hires across business verticals.
Coordinate with empaneled BGV vendors for timely initiation, tracking, escalation management, and closure.
Ensure verification of education, employment, address, criminal checks, identity validation, and reference checks as per company policy.
Monitor BGV turnaround time (TAT), discrepancies, red-flag cases, and exception approvals.
Drive governance and compliance standards aligned with internal audit and legal requirements.
Prepare periodic MIS dashboards and analytics on BGV status, aging, vendor performance, and risk indicators.
Handle confidential and sensitive employee information with high integrity and data privacy compliance.

2. Pre-Medical Health Checkup (PMHC) Management

Lead the operational management of pre-employment medical examinations for candidates.
Coordinate with hospitals, diagnostic centers, and occupational health partners.
Ensure medical appointments are scheduled within defined timelines for smooth onboarding.
Monitor medical fitness reports, escalations, and special case handling in consultation with HR and medical teams.
Maintain compliance with occupational health, safety, and company medical standards.
Track PMHC completion metrics and improve candidate experience through process efficiency.

3. Onboarding Operations

Manage end-to-end onboarding activities from offer acceptance to Day-1 joining.
Ensure timely documentation, system updates, joining formalities, and induction coordination.
Collaborate with HRBP, TA, IT, Admin, Payroll, Compliance, and Business stakeholders for seamless onboarding.
Ensure all onboarding documentation complies with company policies and statutory requirements.
Drive automation and process improvements in onboarding workflows and employee lifecycle management.
Maintain onboarding SLAs and improve joining experience for new hires.

4. Stakeholder & Vendor Management

Act as the primary point of contact for internal stakeholders and external service providers.
Conduct regular governance reviews with BGV and medical vendors.
Negotiate service standards, monitor vendor KPIs, and ensure operational efficiency.
Partner with Talent Acquisition teams to support high-volume and critical hiring initiatives.

5. Process Excellence & Compliance

Develop SOPs, operational controls, and process documentation.
Drive continuous improvement initiatives, automation, and digitization of onboarding operations.
Ensure compliance with labor laws, data privacy, information security, and audit requirements.
Support internal and external audits related to onboarding, BGV, and medical compliance.

Key Skills & Competencies

Key Performance Indicators (KPIs)

Preferred Attributes

Educational Qualification

10–15 years of experience in HR Operations, Talent Acquisition Operations, or Employee Lifecycle Management

Minimum 5+ years managing BGV, onboarding, or shared services operations in a large organization/GCC environment

TA Operations - HR

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