Systems Support Specialist in Chennai, भारत

Systems Support Specialist role at ICON involving technical support and system management for clinical operations. The position requires diagnosing and resolving IT issues, maintaining documentation, monitoring systems, and training end-users on Veeva Vault and related applications.

Responsibilities

• Provide technical support to end-users and resolve hardware and software issues promptly
• Diagnose and troubleshoot technical problems using appropriate resources and tools
• Maintain comprehensive system documentation and process records
• Monitor systems regularly to detect and prevent operational disruptions
• Train end-users on IT systems and applications; collaborate on system improvements and upgrades

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience in IT support and troubleshooting within Veeva Vault environments
• Strong knowledge of hardware, software, network configuration, and IT security practices
• Excellent problem-solving and technical communication abilities
• Detail-oriented with commitment to customer service excellence
• Relevant certifications such as CompTIA A+, Network+, or Security+ preferred