Systems Engineer (Remote / Hybrid) in Bengaluru, India

Information Technology (IT)
Business Unit:
Projects and Technology
Experience Level:
Early Careers
The Palo Alto Firewall Operations Engineer is responsible for operating, securing, and optimizing enterprise firewall infrastructure across on-prem and cloud environments. This role requires strong expertise in network security, firewall policy management, troubleshooting, automation, and ITSM operations, ensuring high availability and compliance with enterprise security standards.
Palo Alto Firewall Operations
Administer, maintain, and optimize Palo Alto Networks Next-Generation Firewalls (PA-Series, VM-Series) and Panorama management platform.
Monitor firewall health, traffic logs, threat logs, and system performance to ensure operational stability and security.
Configure, implement, update, and maintain firewall security policies and rules.
Troubleshoot firewall, connectivity, GlobalProtect, security policy, and configuration-related issues.
Manage Panorama templates, device groups, and configuration deployments across firewall environments.
Ensure high availability (HA) configurations and failover readiness.
Maintain an optimized policy framework by identifying and removing redundant, obsolete, or unused rules.
Network Security Management
Implement and enforce security controls based on least-privilege access principles and application-aware security policies.
Analyze network traffic patterns and application usage using App-ID, User-ID, and firewall logs.
Manage security policies, URL filtering, threat prevention profiles, and GlobalProtect portals and gateways.
Collaborate with network, identity and access management (IAM), cloud, and security teams to ensure seamless connectivity and security.
Support audit, compliance, and risk management requirements through reporting and security reviews.
Assist with incident investigations and forensic analysis leveraging firewall logs and security telemetry.
Develop automation solutions for rule lifecycle management, policy reviews, reporting, and operational workflows.
Create and maintain scripts using Python and PowerShell to improve efficiency and consistency.
Integrate firewall event and log data with SIEM platforms such as Microsoft Sentinel.
Manage incidents, service requests, and change activities in accordance with ITIL best practices.
Perform incident triage, prioritization, troubleshooting, and Root Cause Analysis (RCA).
Participate in change management reviews and risk assessments for firewall-related changes.
Monitoring, Reporting & Continuous Improvement
Monitor firewall performance, throughput, session utilization, and capacity metrics.
Analyze policy usage, rule effectiveness, and rule hit counts to identify optimization opportunities.
Generate and present reports on security posture, threat trends, compliance status, and policy optimization.
Technical Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Network Engineering, or a related field.
• 3-5 years proven hands-on experience supporting Palo Alto Networks Next-Generation Firewalls (PA-Series and VM-Series).
• Experience administering and managing Palo Alto Panorama in enterprise environments.
• Strong understanding of TCP/IP networking, routing, NAT, VPN technologies (IPSec and SSL VPN), and network security concepts.
• Experience managing SSL/TLS certificates, decryption policies, and certificate lifecycle processes.
• Strong understanding of firewall policy lifecycle management, governance, and compliance controls.
• Experience with automation, scripting, APIs, and Infrastructure as Code (IaC) methodologies.
• Familiarity with ITSM platforms and processes, including ServiceNow and ITIL frameworks.
• Experience with SIEM platforms such as Microsoft Sentinel or Splunk.

Experience working in large-scale enterprise firewall environments.
Exposure to cloud platforms, including Microsoft Azure and AWS.
Knowledge of security operations, incident response, and forensic analysis practices.

Palo Alto Networks Certified Network Security Administrator (PCNSA)
Palo Alto Networks Certified Network Security Engineer (PCNSE)
ITIL Foundation or Intermediate Certification
Microsoft Azure Fundamentals / Associate Certification
AWS Cloud Practitioner or Associate-level Certification

Disclaimer: This position is advertised as a Network & Security Engineer role. However, upon hire, your official job title will be Systems Engineer.
-
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. Progress as a person as we work on the energy transition together.
Collaborate with experienced colleagues with unique expertise.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
Gain access to a wide range of training and development programmes.

Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India's growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, https://jobeax.com/link/vFAvBw6C7W8EBKK0, Orb Energy, and Cleantech Solar.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world.