Vacancy description
altera digital health
India, Pune
Systems Engineer (Monitoring) in Pune, India is listed on Jobeax. Browse 30,000+ vacancies available.
We are looking for a motivated System Engineer from within our team to step into a client-facing, operationally critical role. If you have a solid foundation in application support, infrastructure monitoring, and thrive in a fast-paced 24×7 environment, we want to hear from you.
What You Will Do
Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability.
Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
Conduct recording reviews to evaluate user experience and measure service impact.
Collect and analyse application logs; escalate complex cases to the Development team with clear documentation.
Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience.
Prepare and deliver weekly/monthly client read-outs and progress presentations.
Identify, qualify, and drive issue/bug remediation to closure across the client base.
Maintain a living record of known issues and fixes, ensuring consistent resolution across all clients.
Investigate complex application and database performance issues and lead them through to resolution.
Convert recurring known issues into proactive alerts and collaborate with operations teams to build sustainable workflows.
Author and maintain clear technical and operational procedure documentation.
Participate in daily/weekly technical and leadership calls, providing timely progress updates.
Build strong, collaborative relationships with customers and internal team members.
Provide technical guidance to customers, helping strengthen their skills and confidence.
What We Are Looking For
3+ years of experience in proactive support and infrastructure/application monitoring.
Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
Demonstrated ability to uphold team, account, and client policies and procedures.
Hands-on experience with Application/Infrastructure Monitoring tools and solutions.
Solid experience with Windows Server environments, .NET-based application support, IIS, worker processes, https://jobeax.com/link/UwYiXgMqviT0WEM4, and Event Logs.
Foundational knowledge of networking and Azure Monitoring.
Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
Basic understanding of ITIL framework (V3.0 Foundation certification is an advantage).
Ability to create clear, visually compelling data reports using Power BI, Excel pivot tables, and charts.
Strong command of written and verbal English; international support experience (US or Europe preferred).
Nice to Have
Exposure to healthcare-related applications or patient care environments.
Practical experience with Azure cloud environments.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant IT certification(s) are a plus.
Excellent interpersonal and communication skills — written and verbal — with a customer-first mindset.
Similar vacancies
... Maintenance and optimization of gateway/Kannel/SMPP setup - Tracking and maintenance of VF-Services QOS, Backups and Uptimes and ensure the highest levels of systems and infrastructure availability - Work on tickets and provide resolution with SLA - Manage timelines, product releases and track bugs with engineering team ...
India, Gurugram
ValueFirst
About the role: We are looking for a DevOps Engineer with 4–5 years of experience to manage and enhance our cloud infrastructure, CI/CD processes, and deployment automation. The role involves working with AWS, containerized environments, and modern DevOps practices to ensure scalable, secure, and highly available systems. ...
India, Gurugram
AppSierra
We are seeking a DevOps Engineer to join our team. The role focuses on building and maintaining scalable, reliable, and secure cloud-based infrastructure. Key responsibilities Design and manage AWS infrastructure. Containerize applications using Docker and orchestrate with Kubernetes. Implement Infrastructure as Code using ...
India, Bengaluru
... the construction phase of remediation projects through quality control and quality assurance review, and off-site technical support. Conduct periodic remote monitoring, operation, maintenance, and troubleshooting for groundwater remediation, soil vapor extraction, sub-slab depressurization, and other remediation systems. ...
India, Delhi
AlphaGrep
... office. The role focuses on monitoring and support for our production trading applications and infrastructure. Demonstrate strong hands-on experience in system monitoring and production engineering support , with a focus on performance, reliability, and troubleshooting. Have in-depth knowledge of Linux internals and proficiency ...
India, Bengaluru
Ultratech Cement
... of Continuous Emission Monitoring Systems (CEMS) Ambient Air Quality Monitoring Systems (AAQMS) management Utilities & Communication Systems Air conditioning systems Telephone and PA (Public Address) systems maintenance Security Systems CCTV surveillance system maintenance and support Digitalisation & Expert Systems Digitalisation ...
India, India
... algorithms - Experience designing distributed systems at scale - Strong debugging and production troubleshooting skills This Role Is NOT Primarily Terraform / IaC CI/CD pipeline management Kubernetes administration Monitoring dashboard setup Infrastructure knowledge is useful — but software engineering depth is mandatory.
India, Bengaluru
Extreme Networks
Required Qualifications: • 8+ years of experience in information security or compliance engineering roles. • Practical experience with DevOps security practices, including integrating security controls into CI/CD pipelines (Strong understanding and hands-on experience with ISO 27001, SOC 2 (Type I and II), and NIST SP 800-53. ...
India, Bengaluru
System Engineer L3 Contract duration: Location: remote Shift hours: We are seeking a highly skilled and experienced Systems Engineer L3 to join our Platform Engineering Observability team. In this pivotal role, you will be at the forefront of designing, implementing, and maintaining our AWS cloud infrastructure, as well ...
India, India
... have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. Expert Systems Engineer – Windows Infrastructure Job Description: Responsibilities: - Serve as the primary Windows Infrastructure SME supporting Windows Server, Active Directory, ...
India, Pune
JOB DESCRIPTION Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Summary We are seeking an experienced Senior Systems Infrastructure Engineer to manage and optimize enterprise infrastructure across on-premises and cloud environments. The role focuses on operational stability, VMware and ...
India, Bengaluru
Scientific Games
... Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are ...
India, Bengaluru
... advocating for rigorous processes within the team and across departments, including the effective integration of GenAI tools. You will mentor and guide other engineers in systems engineering principles and advanced tool usage. You have a deep understanding of systems engineering principles, BLE architecture, mobile application ...
India, Bengaluru
SHIMENTO INDIA LLP
... Scalability, Fault Tolerance & High Availability.- Hands-on experience with WebSockets / Real-Time Backend Systems.- Experience with SQL/NoSQL databases and caching systems.- Strong knowledge of performance optimization, monitoring, logging, debugging, and production operations.- Strong understanding of software engineering principles, ...
India, Bengaluru
... execution experience Risk assessment and decision-making capabilities Handling Root Cause Analysis Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience. - 10+ years of experience in enterprise virtualization and infrastructure engineering. - Experience supporting medium to large ...
India, Pune
Responsibilities & Key Deliverables • Knowledge of complete new product development. • Should have Knowledge of tractor cabin / vehicle systems and its applications. • Functional understanding & experience in designing the parts for tractor. • Design experience of Sheetmetal, Plastic/Trims, Rubbers parts etc. • Knowledge ...
India, Noida
Jungleworks
Rs 2 - 5 lakhs p.a.
... 2,00,000 - 5,00,000 /year Experience 1 year(s) 1 year(s) Apply By 4 Oct' 26 Posted 3 weeks ago Job 592 applicants About the job We are looking for a DevOps engineer with 1-2 years of experience to support and improve our cloud infrastructure, deployment processes, CI/CD pipelines, monitoring, and overall system reliability. ...
India, Panchkula
Jungleworks
Rs 2 - 5 lakhs p.a.
... 2,00,000 - 5,00,000 /year Experience 1 year(s) 1 year(s) Apply By 4 Oct' 26 Posted 3 weeks ago Job 592 applicants About the job We are looking for a DevOps engineer with 1-2 years of experience to support and improve our cloud infrastructure, deployment processes, CI/CD pipelines, monitoring, and overall system reliability. ...
India, Ropar
Jungleworks
Rs 2 - 5 lakhs p.a.
... 2,00,000 - 5,00,000 /year Experience 1 year(s) 1 year(s) Apply By 4 Oct' 26 Posted 3 weeks ago Job 592 applicants About the job We are looking for a DevOps engineer with 1-2 years of experience to support and improve our cloud infrastructure, deployment processes, CI/CD pipelines, monitoring, and overall system reliability. ...
India, Jalandhar