Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle front-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average daily on-site users.

This role is the first point of contact for all end-user IT requests — from password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable, responsive, and reliable.

You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues

Key Responsibilities

End-User Support & Ticketing (50%)
Serve as the first point of contact for all IT support requests at the Chennai office
Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined
SLAs
Resolve common issues: password resets, account unlocks, printer/scanner problems,
connectivity issues, email setup
Update every ticket with resolution notes before closing — no ticket closed without
documentation
Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting
already done
B. Workstation & Device Management (25%)
Set up workstations for new joiners — desk, system, peripherals, software installation, access
verification
Handle laptop/desktop hardware issues — coordinate with Store team for repairs or
replacement
Assist with conference room setup, video conferencing equipment, and AV support
Manage peripheral inventory — keyboards, mice, monitors, cables, adapters
Support employee offboarding — collect devices, verify asset returns, update records
C. Access & Account Support (15%)
Assist with basic access requests — Wi-Fi setup, VPN configuration, email setup on mobile
devices
Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2
team
Maintain a log of all access changes and new joiner setups for audit compliance
D. Office IT & Facility Support (10%)
Ensure printers, scanners, and shared devices are operational across all floor areas
Report and follow up on network or infrastructure issues with the technical team
Support basic housekeeping of IT assets — stickering, labelling, organizing IT store
Assist with any ad-hoc IT tasks assigned by the IT Operations Lead

Required Skills & Experience

Must Have 0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong
aptitude considered)
Bachelor's degree in IT, Computer Science, or related field
Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications
Ability to troubleshoot basic hardware and software issues
Good communication skills in English and Tamil
Comfortable handling a high volume of user requests in a fast-paced environment
Reliable, punctual, and responsive — this role requires consistent on-site presence
Good to have Experience with ticketing systems
Basic understanding of Active Directory — user accounts, password resets
Experience with endpoint management tools
Any IT-related certification or diploma
This is a front-facing role. The right person must be approachable, responsive, and dependable:
Responsive — acts on requests quickly, doesn't let tickets sit unattended
User-friendly — communicates clearly with non-technical users without jargon
Reliable attendance — consistent on-site presence is essential for front-end support
Documentation habit — updates tickets and records without being reminded
Team player — works well with L1/L2 team, escalates cleanly, and follows through

Join OptiSol and grow your career with us — Apply today.

talent@optisolbusiness.com

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System Administrator L0

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