System Administrator - Customer Support Platform in Chennai, भारत

Job Description :We are seeking a skilled Systems Administrator in Chennai having 8+ years of https://jobeax.com/link/1SiZNlXgUoM58M15 Us :CodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and https://jobeax.com/link/GGWl0p4IdvoJ08YH are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions.Must-Have Skills :- 8+ years of experience in IT / Business Systems.- 5+ years of hands-on experience with Customer Support Platforms.- Hands-on experience with at least one of: Freshdesk, Zendesk, Salesforce Service Cloud, or ServiceNow.- Strong understanding of Customer Support processes, including: Ticketing, SLA management, Ticket routing, Queues, and Omnichannel support.- Strong experience with REST APIs, Webhooks, Middleware and system integrations.- Experience with Workflow Automation and Low-code platforms.- Ability to translate business requirements into scalable support-system https://jobeax.com/link/XnflZD2dGSZYgXFG Responsibilities :- Design, configure and enhance customer support platforms based on business requirements.- Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.- Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.- Automate repetitive support processes using workflow automation and low-code capabilities.- Gather requirements from business and customer support stakeholders and translate them into functional solutions.- Analyze existing workflows and identify opportunities for process improvement and automation.- Support platform configuration, testing, deployment and ongoing enhancements.- Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.- Maintain system documentation, process flows and integration specifications.- Ensure solutions align with business needs, scalability, security and operational https://jobeax.com/link/mYOkLoEKUKynTjpk Join CodeVyasa ?- Work on innovative, high-impact projects with leading global clients.- Exposure to modern technologies, scalable systems, and cloud-native architectures.- Continuous learning and upskilling opportunities through internal and external programs.- Supportive and collaborative work culture with flexible policies.- Competitive salary and comprehensive benefits package.- Free healthcare coverage for employees and dependents. (ref:hirist.tech)