We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
What is the scope & responsibility of the Role?
Support Apna’s IT Operations
Address user tickets related to hardware, software, and networking issues
Ensure timely patching, software installations, and updates on end-user devices
Conduct remote troubleshooting and resolve technical issues
Set up and configure laptops, desktops, and mobile devices for new joiners
Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
Coordinate with L2/L3 teams for escalations and follow-ups
Comply with all company policies and procedures
Skills/Strength of an Ideal Candidate
2-3 years of relevant Service desk experience
Familiarity with Windows and macOS operating systems
Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
Good troubleshooting skills for laptops, mobile devices, and basic network issues
Knowledge of AV/VC systems and peripherals
Strong customer service mindset and willingness to learn
Ability to work in a fast-paced, collaborative environment
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
Troubleshoot client software and basic network connectivity problems
Ability to perform remote troubleshooting and provide clear instructions.
Technical Support Engineer Join our rapidly growing AI startup as a Technical Support Engineer and own the end-to-end customer support experience. This role is for an exceptional support professional who can pair technical troubleshooting skills with a customer-centric mindset, translating complex AI functionality into ...
... of our platform. - You will join a smart, young, and dynamic team where innovation thrives, and career opportunities are abundant. Main Duties - Application support engineers work with the technical support team to assist our customers with our cloud application development platform Mendix. For this opportunity, main duties ...
... If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply! Overview: Support Engineers at Precisely drive to solve complex issues and develop unique solutions to make our customers successful. In this role, you will provide technical support ...
... swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions. About the Role: We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, ...
L1 Support Engineer – Enterprise Applications Location: Remote / WFO Experience: 1–3 Years Employment Type: Full-Time Openings: 3 Shift: 24×7 Rotational Shifts Joining: Immediate About the Role We are looking for an L1 Support Engineer to provide 24×7 support for enterprise applications. The role involves handling support ...
... and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you’ll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges running GitLab in diverse and demanding environments. You’ll be embedded in the Engineering department, ...
... comfortable working rotating shifts and supporting either UK or US hours as scheduled. Experience 3–5 years in application support, technical support, production support, SaaS support, or a developer-adjacent technical role. About the Role We are looking for a technically strong Tier 2 Application Support Engineer to handle ...
... Computer Science, Engineering, Information Technology, or a related discipline. - L1: 2+ years of relevant experience in application, product, or technical support. - L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations. - Experience supporting global customers ...
... the Energy Factor India . What role you will play in our team We are seeking a talented, agile T-shaped team member as a Data Visualization and Transformation Support Engineer with platform expertise across Tableau, Power BI, Alteryx, Splunk, and Sinequa to join our dynamic data and analytics organization. This cross-functional ...
... Job Description We are looking for VDI / Infrastructure Support Engineers with 2–4 years of experience in Citrix, VMware Horizon, VDI, or IT infrastructure support. Key Skills and Responsibilities - Experience with Citrix, VMware Horizon, VDI, or IT infrastructure support. - Good understanding of Windows, Active Directory, ...
... build and maintain a 24x5 SLA for our larger enterprise customers What You Bring to the Table - 5+ years of experience in a customer-facing Tier 3, Escalation Support, or Customer Support Engineering role within a SaaS or Developer Tools environment. - Strong technical background in understanding software development with ...