About the Role:

We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

Support Apna’s IT Operations
Address user tickets related to hardware, software, and networking issues
Ensure timely patching, software installations, and updates on end-user devices
Conduct remote troubleshooting and resolve technical issues
Set up and configure laptops, desktops, and mobile devices for new joiners
Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
Coordinate with L2/L3 teams for escalations and follow-ups
Comply with all company policies and procedures

Skills/Strength of an Ideal Candidate

2-3 years of relevant Service desk experience
Familiarity with Windows and macOS operating systems
Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
Good troubleshooting skills for laptops, mobile devices, and basic network issues
Knowledge of AV/VC systems and peripherals
Strong customer service mindset and willingness to learn
Ability to work in a fast-paced, collaborative environment
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
Troubleshoot client software and basic network connectivity problems
Ability to perform remote troubleshooting and provide clear instructions.
AV/VC deployment experience (Polycom, Zoom/BlueJeans)
Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.

Good Communication Skills

Support Engineer

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