Support Engineer in Laksar, भारत

Key Responsibilities

• Provide technical support for electrical and software-related issues.
  

• Troubleshoot PLC communication and software applications.
  

• Support installation, commissioning, and maintenance activities at customer locations.
  
• Coordinate with development and project teams for issue resolution.
  
• Assist customers through phone, email, and remote support.
  
• Monitor system performance and ensure smooth operation of deployed solutions.
  
• Prepare technical documentation, reports, and user manuals.
  
• Support MES, SCADA, traceability, and industrial automation applications.
  
• Conduct basic training for customers and operators when required.
  
• Maintain service records and track pending issues until closure.
  

Required Skills

• Basic knowledge of PYTHON based software application and industrial automation.
  

• Familiarity with PLC, HMI, and industrial communication protocols.
  

• Understanding of software applications, databases, and Windows environment.
  

• Good analytical and problem-solving skills.
  
• Ability to handle customer interactions professionally.
  
• Willingness to travel for site support and commissioning activities.
  

Preferred Qualifications

• Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field.
  
• Experience with industrial software applications or automation projects is an added advantage.
  
• Exposure to SQL, reporting tools, or application support is preferred.
  

Additional Requirements

• Good communication and documentation skills.
  
• Team player with a proactive attitude.
  
• Ability to work under deadlines and support critical production environments.