Vacancy description
IDFC
India, Udaipur
Support and Customer Service Executive in Udaipur, India is listed on Jobeax. Browse 30,000+ vacancies available.
Job Requirements
Role/ Job Title: Customer Service Manager
Business: Branch Banking
Function/ Department: Branch Banking
Job Purpose:
'The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch
Roles & Responsibilities:
'
Process banking transactions such as deposits, withdrawals, and payments accurately and efficiently.
Maintain and balance cash drawers, ensuring accurate record-keeping of all transactions.
Promote and cross-sell bank products and services to customers.
Engage daily with customers to drive growth in Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), along with cross-selling of asset and wealth products.
Achieve business targets as defined in the performance scorecard.
Provide need-based product solutions by aligning customer requirements with banking offerings.
Address customer inquiries and resolve complaints promptly and effectively.
Adhere to banking regulations and internal policies related to Anti-Money Laundering (AML), Know Your Customer (KYC), and Data & Information Security.
Assist in the closure of audit observations and ensure compliance with audit requirements.
Secondary Responsibilities:
'
Collaborate with branch team members to meet branch goals and service standards.
Maintain a high level of attention to detail and accuracy in all tasks.
Support branch operations during peak hours,
Qualifications:
Graduate
Years of Experience:
0 - 4 years
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