Supply Quality Manager in New Delhi, भारत

Be the first person to own chat quality, expert training and Vedic content for our fast-growing astrology platform — a rare seat where real spiritual expertise meets a global, data-driven product. Our platform is one of the world's largest astrology & spiritual consultation platforms, 70M+ users worldwide

Role & Responsibilities

• Fact-check Vedic content for accuracy

• Contribute to esoteric content features for the India product

• Identify user pain points and suggest marketing angles for chats

• Identify and fix bottlenecks in expert performance to improve overall supply quality

• Run regular quality control (QC) of consultation chats, covering cultural fit, retention and engagement

• Build a training program and quality standards for India-based experts

• Support hiring by screening candidate experts for genuine consultation ability

Preferred Candidate Profile

• 3+ years on an astrology/consultation platform in a role tied to supply, quality or expert training — OR 2+ years of supply/marketplace ops combined with hands-on Vedic astrology practice

• Fluent Hindi + English (B2+)

• Nice to have: experience training or onboarding experts/consultants

• Directness — comfortable giving experts feedback

• Comfortable building a process from scratch, without a ready-made playbook

• Comfort with cross-cultural communication

• Working knowledge of using AI tools to analyze chats at scale

Additional Skills

• Vedic astrology education/qualification, or working knowledge of Kundli reading, dashas, transits, nakshatras

• Additional tools: KP, Lal Kitab, Nadi, Prashna, Vastu, numerology, gemology

• Knowledge of the Panchang/muhurat and festival calendar

• Experience creating content (video/text) for a spiritual audience

• Additional regional languages: Tamil, Bengali, Marathi, Telugu

• Experience recruiting or building a team of experts

Perks and Benefits

• Fully remote full-time role

• Work on a product with 70M+ users — real scale impact, not private-practice scale

• Be the first hire of this kind — you set the standards, not just execute someone else's

• Clear growth path: Head of Spiritual Expertise (India), lead of the local Board of Experts, or Supply Ops Lead (India)