Success Operations Associate in भारत

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Success Operations Associate based in India. In this role, you will help ensure seamless fulfillment operations and exceptional service for key business-to-business (B2B) merchants. You will coordinate purchase orders, shipments, retailer compliance requirements, and operational documentation to keep supply chain activities running smoothly. Working closely with Operations, Merchant Success, Product, Implementation, and transportation partners, you will help resolve issues quickly and maintain high service standards. Your attention to detail and ability to manage multiple priorities will support accurate, timely deliveries and positive merchant relationships. This opportunity is ideal for an organized, proactive professional who enjoys cross-functional collaboration and solving operational challenges. The role offers a remote working environment, clear ownership, and opportunities to grow within a fast-paced, performance-driven team. Accountabilities: - Create and maintain accurate, up-to-date purchase order trackers for merchants, including order status and retailer-specific information. - Coordinate outbound shipments by working with fulfillment center operations teams, transportation providers, and brokers to ensure timely purchase order pickups. - Prepare accurate, compliant bills of lading (BOLs) in accordance with retailer requirements and GS1 standards. - Generate retailer-specific packing slips, shipping labels, carton labels, and pallet labels when required. - Schedule dock appointments and coordinate shipment logistics to meet retailer delivery windows. - Provide the Retail Compliance team with supporting documentation for retailer chargebacks to assist with investigations and disputes. - Submit accurate shipment notices to retailers and follow established processes to prevent errors and delays.

- Monitor error-reporting tools, investigate operational or system defects, and escalate technical issues to the appropriate internal teams. - Follow standard operating procedures for retailer routing, transportation management systems (TMS), and shipment scheduling requirements. - Collaborate with on-site B2B leads to ensure purchase orders meet shipment deadlines and operational questions are resolved promptly. - Build effective working relationships with Implementation, Product, Operations, Supply Chain Innovation, and Merchant Success teams to improve business outcomes. - Escalate urgent issues in a timely manner, prioritizing merchant satisfaction and minimizing operational disruption. - Create paid service request tickets when necessary to ensure additional services are appropriately billed. - Participate in operational stand-up meetings with high-volume B2B sites, communicate recurring defects, and support continuous improvement initiatives. - Follow procedures that protect product safety, quality, legality, and integrity throughout handling, storage, and distribution. - Maintain accurate records to support product traceability, report concerns about product condition, and contribute to a culture of safety and operational excellence. - Perform additional duties as assigned by the Success Operations Manager. Requirements: - At least 1 year of experience in operations, business support, or backend coordination involving multiple departments. - Strong written and spoken English communication skills, with the confidence to communicate clearly and professionally with merchants and internal stakeholders. - Working knowledge of Microsoft Word and Microsoft Excel, including the ability to manage spreadsheets accurately and organize operational data. - Comfort navigating online systems and internet-based tools to manage information, documentation, and shipment workflows.