Full time, permanent
Hybrid

That's why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you'll be responsible for implementing real change in the international higher education landscape. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it's official: Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.
Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion
Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives
Ensure that company protocols are adhered to, and targets are achieved by effectively managing work queues that meets the expected response time and quality goals
Proactively liaise with internal and external stakeholders to identify and resolve problems and ultimately deliver an excellent experience throughout the student journey by providing accurate information and guidance
Organise internal stakeholder meetings to drive the account direction and maintain outstanding working relationships with the team at large
Ensure that data capture and reporting requirements are completed effectively by using QSES's internal tools and software e.g. CRMS to maintain accurate and complete data records
Engage in data, template, and query checks to ensure that client integrity and branding is maintained and upheld
Take part in development opportunities by mentoring fellow colleagues through training refreshers and Onboarding sessions
Translate copies of texts and templates from other languages into English as and when required (if possesses relevant language proficiency)
Complete any other ad-hoc tasks as and when assigned by the Team Leaders and/or Managers

Key skills and experience:

Bachelor's Degree, Diploma or equivalent
Excellent communication skills – Strong proficiency in English, both written & spoken
Computer/technical literacy – Must have sound knowledge across the suite of Microsoft Office applications: Microsoft Excel, Outlook, Word, PowerPoint
Multilingual abilities, experience in the customer service environment will be an added advantage.

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education

Competitive base salary

Access to an annual bonus scheme (for qualifying roles only)
21 days annual leave – increasing to 23 days after 5 years' service + 8 days casual leave
14 days holiday for the year 2025
Enhanced maternity and paternity leave
Access to Provident Fund and Pension Fund Scheme
Group Medical Insurance
Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
Access to a variety of diversity and inclusion initiatives and groups
Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages, and you are really excited by this opportunity to do meaningful work in the education space.

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

Student Services Coordinator (Maternity Cover)

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