Ethera Diamonds is a premium diamond jewelry brand focused on contemporary designs, exceptional craftsmanship, and a superior in-store customer experience. Our stores represent elegance, trust, and personalized service.
Role Overview
We are looking for an experienced Store Manager to manage the overall performance, operations, sales, and profitability of our store at Hydrabad
The ideal candidate should have strong experience in jewelry or luxury retail , with expertise in sales leadership, customer relationship management, inventory control, and team management.
Key Responsibilities
Sales & Revenue Management
Drive store sales and achieve monthly and annual revenue targets.
Improve conversion rates, average ticket size, and repeat customer business.
Handle high-value customers and support premium jewelry sales.
Plan and execute festive promotions, campaigns, and in-store activities.
Customer Experience
Deliver a premium and personalized buying experience.
Build strong relationships with repeat and referral customers.
Handle customer queries, complaints, and post-sales service professionally.
Maintain high standards of brand presentation and customer service.
Store Operations
Manage daily store operations, including opening/closing, billing, cash handling, and security.
Ensure compliance with company policies, SOPs, and audit requirements.
Maintain visual merchandising standards.
Coordinate with the Head Office for stock movement, replenishment, and new product launches.
Inventory & Stock Management
Manage diamond and jewelry inventory with complete accuracy.
Conduct regular stock audits and prevent inventory discrepancies.
Maintain proper documentation for inward/outward stock and certifications.
Ensure strict adherence to inventory control and loss-prevention procedures.
Team Management
Lead, train, and motivate the store sales team.
Monitor attendance, discipline, grooming, and productivity.
Conduct regular product and sales training.
Support hiring, onboarding, and performance evaluation of team members.
Reporting & MIS
Prepare daily, weekly, and monthly sales and operational reports.
Track KPIs such as footfall, conversion ratio, average bill value, and inventory turnover.
Provide management with market feedback, customer insights, and competitor updates.
Eligibility & Qualifications
Graduate in any discipline; MBA/Retail Management preferred.
Minimum 2 years of experience as a Store Manager or Assistant Store Manager .
Strong knowledge of diamonds, gold jewelry, certifications, and retail compliance.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in POS systems, billing software, and basic MIS reporting.
Key Skills & Competencies
Sales leadership & customer handling
Jewellery product knowledge
Inventory management & loss prevention
Team management & training
Customer relationship management
Attention to detail & operational discipline
High integrity and trustworthiness
What We Offer
Competitive salary package
Performance-linked incentives
Opportunity to work with a growing premium jewelry brand
Career growth opportunities in retail leadership
Job Requirements: Sales leadership, Customer handling, Jewellery product knowledge, Inventory management, Loss prevention, Team management, Training, Customer relationship management, Attention to detail, Operational discipline, Communication, Negotiation, Interpersonal skills, Proficiency in POS systems, Billing software, Basic MIS reporting
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