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Job Description
We're looking for a dynamic and customer-focused Store Executive to join our team in Mumbai, India. In this role, you will be the backbone of our store operations, managing daily transactions, inventory, and customer interactions while maintaining the highest standards of service and organization. As a Store Executive, you will play a crucial role in driving sales performance, ensuring operational excellence, and creating a welcoming shopping environment for all our guests.
Manage all point-of-sale transactions with accuracy and efficiency, ensuring proper cash handling and payment reconciliation throughout your shift
Oversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability and minimize discrepancies
Deliver exceptional customer service by attending to guest inquiries promptly and ensuring a welcoming, positive shopping experience
Maintain visual merchandising standards and ensure the store environment is clean, organized, and visually appealing at all times
Process customer transactions efficiently while maintaining accuracy in billing and providing detailed receipts
Supervise and mentor junior staff members, providing guidance and training to ensure consistent service standards across the team
Monitor and analyze sales performance against targets, identifying trends and providing actionable feedback to management
Ensure strict compliance with all organizational policies, procedures, and security protocols
Maintain detailed and transparent records of stock movements, inventory discrepancies, and daily sales reports
Collaborate with other departments to support overall operations and enhance guest satisfaction initiatives
Identify opportunities to maximize sales and suggest innovative improvements to store operations and customer experience
Handle customer complaints and concerns with empathy and professionalism, working toward effective resolutions
Qualifications
Secondary education or equivalent qualification
Minimum 2 years of proven experience in retail, hospitality, or customer service environment
Proficiency in point-of-sale (POS) systems and demonstrated expertise in cash handling procedures
Strong numerical skills with the ability to perform accurate cash reconciliation and financial reporting
Excellent communication and interpersonal abilities with a customer-focused mindset
Solid knowledge of inventory management and stock control practices
Demonstrated leadership capabilities with experience supervising or mentoring team members
Strong analytical skills with the ability to interpret sales data and performance metrics
Excellent time management and organizational skills with the ability to prioritize multiple tasks
Ability to work flexible shifts, including weekends and public holidays as required
Problem-solving mindset with a proactive approach to identifying and addressing operational challenges
Knowledge of visual merchandising principles and retail best practices
Ability to meet and exceed sales targets while maintaining service quality
Key Responsibilities - Handle day-to-day store and inventory activities . - Receive, check, and issue materials as per requirements. - Maintain proper GRN, material receipt, issue slips, stock records, and other store documents . - Maintain physical and system-based inventory records. - Update Excel sheets / ERP for stock, ...
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... together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Job Description We're looking for a dynamic and customer-focused Store Executive to join our team in Mumbai, India. In this role, you will be the backbone of our store operations, managing daily transactions, inventory, and customer ...
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
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