Sr. Service Engineer - Microscope in Vadodara, भारत
Medinnova Systems Pvt. Ltd.
RemoteWork from anywhere
HybridMix of office and remote
On-siteWork from the office
Full-timeStandard weekly hours
Vadodara, भारत
Job Title: Sr. Service Engineer– Microscope
No. of Vacancies: 1
Salary band: As per company norms
Job Type: Technical
Reports To: Production Manager
Qualification:BE /Diploma in Biomedical Engineering
Experience:3+ Year Experience in relevant Field
Job Type: Full Time
Job Location: Vadodara
Skills:
Hands-on experience with Zeiss and/or Leica microscopy systems is highly desirable.
Knowledge of optical, mechanical, and basic electronics troubleshooting.
Good communication and interpersonal skills.
Willingness to travel frequently for field service.
Job Responsibility:
1. Installation & Commissioning:
Perform the installation of neuro surgery related systems at client sites, ensuring proper setup, calibration, and integration into the clinical environment.
Verify that the equipment operates according to specifications and regulatory standards.
Provide on-site training for users on proper handling, features, and maintenance procedures.
2. Technical Support & Troubleshooting:
Offer remote and on-site technical support to resolve issues related to neuro surgery, including hardware, software.
Diagnose and troubleshoot technical issues related to neuro microscope systems, performing repairs when necessary.
Coordinate with the engineering team for complex issues that require escalated support.
3. Preventive Maintenance & Calibration:
Perform routine preventive maintenance and calibration on neuro surgery related systems and ensure optimal performance.
Schedule and conduct regular service visits according to customer contracts or maintenance agreements.
4. Repairs & Upgrades:
Identify faulty components and perform repairs or component replacements in line with manufacturer guidelines.
Conduct system upgrades and retrofits as needed to enhance system performance or incorporate new technologies.
5. Customer Relationship Management:
Establish and maintain strong relationships with clients, ensuring high levels of satisfaction and providing advice on system optimization.
Maintain clear communication with clients regarding service progress, issues, and expected timelines for resolution.
Provide detailed service reports and documentation of all repairs, upgrades, and preventive maintenance performed.
6. Compliance & Documentation:
Ensure that all activities comply with industry regulations, safety standards, and company policies.
7. Training & Knowledge Sharing:
Conduct training sessions for hospital or clinic staff on the operation, maintenance, and safety features of neuro microscopes.
Stay updated with the latest advancements in neuro microscope technologies, industry best practices, and regulatory requirements.
Share knowledge and provide support to peers and junior engineers as required.
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