Sr. Relationship Manager - Affluent Relations

Location: Delhi, Delhi, India
Work Arrangement: On-site
Employment Type: Full-time

About the Role

One of our banking clients is looking for a Sr. Relationship Manager - Affluent Relations to service primarily walk-in customers, fulfill their transactional requirements through high-quality customer service, increase product penetration through cross-selling, and achieve allocated portfolio and revenue targets.

Key Responsibilities

Maximize sales performance to achieve given revenue targets through liability products including Current, Savings and Term Deposits, wealth management products, and asset-related products, including secured and unsecured products.
Generate new business through sales promotions, out-marketing calls, presentations and in-branch contacts.
Participate actively in branch sales planning and generate action plans for meeting targets.
Ensure adherence to the bank's Mis-selling and Sales Policies.
Ensure a high level of customer service in the branch and manage difficult customer situations.
Ensure compliance with internal and external guidelines and minimize comments in audits and other inspections.
Ensure transactions are processed with a high level of accuracy and commitment to satisfy customer needs.
Ensure validity and completeness of transactions processed and ensure that concessions relating to exchange rates, fees and charges are appropriately authorized.
Adhere to laid-down processes and facilitate first-time resolution while minimizing rejections and customer complaints.
Monitor customer satisfaction survey ratings, net promoter scores and other customer feedback, and ensure continuous improvement where required.
Take responsibility for general reconciliation and control activities.
Identify ways to improve operational efficiency and control costs to meet cost budgets.
Be multi-skilled to handle different types of transactions and services in the bank.
Manage growth and attrition of the customer base, facilitate customer up-streaming and improve product penetration per customer.
Ensure awareness and compliance with policies and procedures relating to ORMA, Group Code of Conduct, KYC/CDD/EDD and money laundering prevention.
Report any suspicious transaction immediately to the supervising officer.
Manage premises-related activities including merchandising, housekeeping, store management, branch upkeep and maintenance.
Follow health and safety requirements and support a healthy and safe workplace.

Risk Management

Ensure full awareness of policies and procedures relating to money laundering prevention and KYC.
Ensure ongoing compliance with applicable policies and immediately report suspicious transactions to the supervising officer.
Ensure awareness of policies relating to operational risk, sales processes and mis-selling, and comply with the same.
Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

Display exemplary conduct and operate in accordance with applicable values and the Code of Conduct.
Take personal responsibility for maintaining high standards of ethics, including regulatory and business conduct.
Ensure compliance with applicable laws, regulations, guidelines and the Group Code of Conduct.
Identify, escalate, mitigate and resolve risk, conduct and compliance matters effectively and collaboratively.

Skills & Experience

Diligent and punctual.
Knowledgeable about the role.
Certified with relevant courses.
Confident.
Fluent in language.
Good sales exposure.
Banking exposure.
Management Information skills.
Good interpersonal skills.
Customer and service oriented.

Qualifications

Postgraduate with a consistent academic career.
Extensive sales experience of 2 to 5 years .
Sales-focused and highly target-oriented.
Able to pick up new concepts quickly.
Able and willing to go out to meet new customers.
Competitive awareness and benchmarking.
Excellent communication, interpersonal and relationship-building skills.
Banking knowledge.
Management Information skills.
Good interpersonal skills.

Sr. Relationship Manager

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