Sr Manager - BPO Operations | Must have US Mortgage (Title services) Experience in Coimbatore, भारत

Job roles: Senior Manager – Operations | US Mortgage -Title Services (Settlement) 

(US Mortgage experience is a MUST for this role)

Location: Coimbatore

Work Mode: Work from Office

Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred

We are looking for a seasoned professional to lead large-scale operations in the US Mortgage/Title Services domain . This is a high-impact leadership role managing multiple accounts and driving delivery excellence.

Key Responsibilities

• Lead and manage multiple client accounts with a span of 100–150 FTEs
• Drive end-to-end delivery, quality, and client satisfaction , including handling escalations
• Bring deep expertise in US Mortgage Operations – Settlement Services , including:
• Post-Closing
• Recording
• Policy Preparation
• Curative
• Conduct daily/weekly governance calls and huddles with Line Leads and Managers
• Analyze MIS reports to drive performance improvements and informed decision-making
• Own and manage P&L , ensuring revenue growth and profitability targets are met
• Engage with clients through reviews, meetings, and strategic discussions

What We’re Looking For

• Graduate degree (mandatory)
• 10+ years of experience in Mortgage/Title Operations
• Proven experience managing large teams and multiple accounts
• Strong financial acumen and stakeholder management skills
• Flexibility to work in US shift hours

Why Join Us?

• Opportunity to lead large, impactful operations
• Work with global clients in a fast-paced environment
• Drive strategy, growth, and operational excellence