Location: Gurugram

Sr. Java Engineer

Responsibilities:

• Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and

Specialized Lines applications.

• Coordinates and facilitates Incident Management, works with IT to deploy changes to the

production environment, and engages 3rd party providers contracted to Intact during an

incident.

• Provides initial L2/L3 incidents triage, investigation and ensures fast turnaround times on

issue/incident resolution, collaborates and engages with the appropriate areas and squads

across Intact.

• Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex

issues/malfunctions, responsible for the following: Defining and scoping the issue.

• Analyzes the problems/defects and identifying root case.

• Participates in defect fixes.

• Conducts an options analysis of potential solutions, with a recommendation.

• Presents to team and management for decision/direction.

• Plans the solution determined by team and management.

• Maintains in-depth working knowledge of the applications and user workflows (role include

multiple systems, will include a rotation over time to broaden knowledge base across the

team).

• Maintains working knowledge of interfaces and integration.

• Maintains working knowledge of integrated tools and processes.

• Supports deployment activities, managing implementation issues to resolution.

• SME support on projects/ongoing improvement initiatives.

• Develops or supports development of a disaster recovery strategy and recovery plans, as well

as testing recovery procedures on an annual basis.

• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to

promote development, mentoring employees, building communities of practice and

networks across business & technology.

• Uses, supports and maintains monitoring and observability tool.

• Participates in on-call (out of business hours) rotation works.

Technical knowledge and skills :

• Java - Spring framework (Strong Java knowledge required)

• Oracle - PL/SQL

• Angular - TypeScript

• Bonus :

• GitHub - Maven – Jenkins

• OpenShift (OCP)

• Dynatrace

• ServiceNow

Soft Skills :

• Troubleshooting

• Curious Mindset

• Analytical thinking

• Ability to work under pressure

• Team Collaboration

Sr. Java Engineer

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