Vacancy description
Sage
India, Gurugram
Sr Executive-Customer Experience in Gurugram, India is listed on Jobeax. Browse 30,000+ vacancies available.
To support the supervisor in ensuring the smooth and efficient functioning of warehouse, inventory, and fulfillment operations while maintaining high service standards, process compliance, and operational accuracy.
Manage inward and outward inventory movements of books and journals accurately and on time.
Ensure timely submission of indents to affiliates and production teams with appropriate approvals and documentation. Share deviation reports with affiliates and production teams as required.
Process sales and approval returns efficiently and share relevant reports within stipulated timelines.
Ensure timely dispatch of inventory to customers and proactively track deliveries to closure.
Support book order processing activities and ensure order fulfillment within agreed timelines.
Ensure smooth execution of warehouse operations and related processes.
Submit weekly and monthly work plans to the reporting manager and independently execute assigned tasks.
Provide backup support to team members as required to ensure business continuity.
Maintain clear, concise, and professional verbal and written communication.
Prepare and maintain operational reports and MIS; demonstrate proficiency in Microsoft Excel.
Contribute constructive ideas and feedback to improve operational efficiency and team performance.
Ensure strict adherence to all operational processes and Internal Financial Control Requirements (IFCR).
Promote and uphold Sage Values and Code of Conduct, escalating any concerns or non-compliance to the manager.
Liaise with Sales, Finance, and Customer Services teams regarding the implementation, interpretation, and adoption of Sage policies.
Review service level agreements (SLAs) periodically and identify opportunities for process optimization.
Engage with business partners, sales teams, and cross-functional stakeholders to review and act upon feedback.
Conduct weekly and monthly review meetings with the reporting manager and proactively escalate issues impacting service delivery.
Undertake additional responsibilities and projects assigned by management from time to time.
Maintain a "Zero Error" approach to all assigned tasks and stakeholder interactions.
Promote discipline, professionalism, and compliance within the team and organization.
Support vendor management activities relating to freight, packing, warehousing, and fulfillment.
Assist the Line Manager in managing day-to-day operations with warehouse and fulfillment vendors.
Maintain and update MIS related to domestic and international freight costs and share reports as required.
Support timely contract renewals and vendor governance activities for freight, warehouse, and fulfillment partners.
Advanced Microsoft Excel skills.
Strong written and verbal communication skills.
Good vocabulary and professional business communication.
Excellent organizational, time management, and multitasking abilities.
High levels of punctuality, accountability, flexibility, and attention to detail.
Bachelor's degree in any discipline.
3 to 5 years of experience in warehouse operations, inventory management, fulfillment, logistics, or a related operational function.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Similar vacancies
Rentokil Initial
... Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: About the Role: ● The Executive / Sr. Executive / Assistant Manager will be responsible for sourcing, tracking, and coordinating government and PSU tenders, ensuring timely submissions and ...
India, Mumbai
Cohere Health
Opportunity Overview: We are seeking a proactive and detail-oriented Senior Executive - Procurement & Vendor Management to oversee the smooth day-to-day functioning of our office. This role will be responsible for procurement request details gathering and confirmation, market research on requested items, sourcing and evaluation ...
India, Hyderabad
Della Group.
Job Description: Job Description: Senior Manager – Events, Experience & Logistics • Position Title: Senior Manager Events Experience & Logistics • Employment Type: Full-Time Job Purpose The Senior Manager Events, Experience & Logistics will lead the end-to-end planning, production, guest experience, and operational logistics ...
India, Mumbai
mayura ziani
... seamless customer experience. Key Responsibilities: - Respond to customer queries via phone, email in a timely and professional manner. - Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary. - Guide customers on product features, usage, and best practices. - Maintain accurate records ...
India, Coimbatore
RUHE Group
1800
... exceptional customer convenience and trust through its user-friendly website. What sets Ruhe apart A 30-day return policy, warranties up to 10 years, and dedicated customer support. We are seeking an experienced and results-driven Ecommerce Analyst to oversee and optimize our online marketplace operations across Amazon and Flipkart. ...
India, Delhi
Growatt New Energy Technology Co., Ltd
... experience in Customer Service, Customer Support, or Customer Service Management. - Prior experience in team management and customer service operations. - Experience in the solar, inverter, renewable energy, electrical, or related industry will be preferred. - Strong knowledge of customer service processes and complaint ...
India, Ahmedabad
27k / month
... Job Role: Customer Support Executive Role Type: Email & Chat process Location: Hyderabad Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executive. Freshers and experienced candidates can apply. This role is ideal for candidates who are ...
India, Indore
Netcore Unbxd
... professional services, and sales teams to improve UNBXD offerings for our merchants. What you’ll bring: - Bachelor's Degree or related discipline, or equivalent experience. - 5-7 years of Client Relationship Management experience. - Proven experience working in a customer-focused role such as Customer Support, Customer Success, ...
India, Bengaluru
Live Connections
Job Summary The Sr. Executive – Accounts& Finance qualified CA/ CA Inter will be responsible for managing day-to-day accounting operations, project-wise accounting, reconciliations, financial reporting, statutory compliance and MIS reporting. • Bachelor's degree in commerce, Accounting or Finance. • 5–8 years of relevant ...
India, Pune
Septodont Holdings
... dental colleges to integrate SHIPL products into their academic and clinical practices. Promote Septodont products through scientific communication and targeted customer acquisition strategies. Support brand building through CDEs, hands-on workshops, and field visits. Driving actions for customer retention and acquisition through ...
India, Panvel
Kennametal India
8700
... have hands on experience to commissioning of the different types of CNC & PLC controlled machines. Should have strong ability to understand the field issues, customer complaints and servicing issues. Plan/ schedule preventive maintenance, shut down maintenance at customers' sites. Co-ordinate with CFTs for attending field ...
India, Bengaluru
The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. Responsibilities include answering routine inquiries, resolving issues, and delivering exceptional customer experiences. Using top-notch interpersonal skills, being able to understand customers' ...
India, Bengaluru
Customer Support Executive A global consumer brand scaling its India customer care team for its fast-growing D2C line Location: Remote (India) Shoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple ...
India, India
Financially Free Podcast
... for a responsible and customer-focused Customer Support Executive who can help us provide an excellent experience to our learners and community members. As a Customer Support Executive, you will be the first point of contact for many of our customers. Your responsibility will be to understand customer concerns, provide accurate ...
India, India
marq bpo solutions
Customer Verification Executive – UAE Process | Kochi Employment Type: Full-time Experience: Freshers and Experienced can apply Immediate Joiners Preferred We are a UAE-based company looking for enthusiastic and confident Customer Verification Executives to join our team in Kochi, Kerala, for our UAE customer validation ...
India, Kochi
PrepLadder
... 10 AM to 11 PM Description: We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude. Responsibilities: Respond ...
India, Bengaluru
upliance.ai
... intelligence, and everyday impact you'll feel right at home here. We are looking for a proactive and customer-centric Customer Support Executive to engage with customers who have recently purchased Upliance products. The role involves assisting users with device setup over the phone, understanding concerns from customers who ...
India, Bengaluru
Aditya Birla Group
... & instance. - Encourage NEFT enrolment for internal & external customers - Participating in Persistency drive by sharing data with sales force & contacting customers for the allocated data base. - Encourage use of self help tools like Go Green, ECS activation, alternate payment options by customers. - Enhance contactability ...
India, Mumbai
WNS Assistance
... https://jobeax.com/link/9QmyBd6n6RNe4gQ1 ) Job Title: Customer Support Executive – Email & Chat Process (Centrica) Company Name: WNS Global Services Location: Thane Industry: BPO / KPO / Customer Support Job Type: Full-Time Key Responsibilities: Handle customer interactions via email and chat support Resolve customer queries and concerns in a timely ...
India, Thāne