It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

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Context

In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations. Our unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are tailored to plan and manage projects using proven best practices.

We are seeking applications for the position of Senior Engineer IT- End User Services at Faridabad or Noida location.

Missions/Main Duties

Responsibilities:

L1/L2 End-User and Deskside Support
Desktop, Laptop, Printer, and Peripheral Management
Windows OS and Enterprise Application Troubleshooting
Microsoft 365 / O365 Support and Administration
Teams, Outlook, OneDrive, and SharePoint Support
Active Directory, Azure AD / Entra ID, and Access Management
Intune and SCCM Endpoint Management
Network Connectivity, VPN, Wi-Fi, and Remote Access Support
IT Asset Management and Technical Documentation
Onboarding, Offboarding, Escalation, and Global IT Collaboration

Key Metrics (KPI's)

End-User Support and Service Desk Operations
Deskside Support for Hardware and Peripherals
Windows OS and Application Troubleshooting
Microsoft 365 / Office 365 Administration and Support
Microsoft Teams, Outlook, OneDrive, and SharePoint Support
Active Directory, Azure AD / Entra ID, and Identity Management
Intune and SCCM Endpoint Administration
Network, VPN, Wi-Fi, and Remote Access Troubleshooting
IT Asset Management and Documentation
Incident Management, Escalation, and Cross-Functional IT Collaboration
Strong Communication and Customer Service Skills

Profile/Skills

Education: Bachelor’s degree in Computer sciences or related field,

Job Experience: 3 to 5 years of relevant experience

We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It’s not a job - it’s a career!

Workplace Type

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Why SYSTRA?

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Sr. Engineer IT - End User Services

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