Sr Engineer - Global Customer Service Operations in… - Jobeax
Vacancy description
Sr Engineer - Global Customer Service Operations in Bombay, भारत
Tata Communications
Full-timeStandard weekly hours
Bombay, भारत
Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
Graduate with 3-5 years of experience
Other Knowledge & Skills
Demonstration of problem-solving skills with Fortinet SDWAN Technology.
Handson experience in IPSEC and BGP
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.
... implementing changes, and supporting branch network transformation initiatives while maintaining SLA compliance. Key Responsibilities - Manage day-to-day operations of enterprise branch network infrastructure. - Provide L2 support for network incidents, service requests, and problem management activities. - Troubleshoot ...
... Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally. Join us as a Service Engineer (Customer Engineer/ Sr. Customer Engineer/ Team Lead- Service and Maintenance) Your main responsibilities The Customer Engineer creates o perational ...
... professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances. REQUIREMENTS: Minimum 4 years of customer service experience in a shared service center, multinational, or office environment Experience in handling customer complaints Experience in order management, ...
... Global Commercial Operations Center At Thermo Fisher Scientific, we are committed to being a company that creates innovative solutions across the range of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Commercial Operations organization is instrumental ...
... Support Center At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in ...
... & Weekly basis Material Reconciliation Meetings and Online calls management Knowledge of FF1 app and AW app and google earth is mandatory Required Skills - customer service - fiber optics - fiber deployment - deployment management - deployment - project management - project rollout - mis administration - mis reports - acceptance ...
Job Title : Sr. Service Engineer– Microscope No. of Vacancies : 1 Salary band : As per company norms Job Type : Technical Reports To : Production Manager Qualification: BE /Diploma in Biomedical Engineering Experience: 3+ Year Experience in relevant Field Job Type: Full Time Job Location: Vadodara Skills: - Hands-on experience ...
... databases, doing quantitative and qualitative research - Regularly participates in important projects or activities as a full contributing team member. - Respond to customer queries in a timely manner. - Update Project Management Workflow and Project document repository Required Skills - service delivery - order management - delivery ...
Title: Sr Customer Service Executive- IP Engineer L2/L3 Routing and Switching Job Description: Experience Level: 5-9 yrs Customer-Facing and Flexible to Work in Australian Business Hours (03:30 AM to 12:30 PM IST / 02:30 AM to 11:30 AM IST) Role: Global Clients/Customer Facing role. Role Overview: Enterprise Services Provisioning, ...
GE HealthCare seeks a Customer Service Engineer to maintain and service MR modality medical equipment in the Hyderabad region. The role involves system-level troubleshooting, preventive maintenance, field modifications, and customer relationship management for assigned accounts. Responsibilities - Maintain all MR modality ...