Sr. Customer Support (Inbound Voice) in Kerala, India - Jobeax
Vacancy description
Sr. Customer Support (Inbound Voice) in भारत
ADVENXA
Full-timeStandard weekly hours
₹30k INR - ₹35k INR / month
भारत
Sr. Customer Support (Inbound Voice)
Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)
Location: Infopark, Kochi, Kerala
Shift: 6 PM - 3 AM (Monday–Friday)
Salary: ₹ 30,000 - ₹ 35000 Per Month
Education: Bachelor's Degree Mandatory
We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.
Responsibilities
Handle inbound customer calls and resolve queries efficiently
Provide accurate information and ensure excellent customer service
Meet individual performance metrics, quality standards, and productivity targets
Escalate complex customer issues to the appropriate teams when required
Maintain detailed records of customer interactions and resolutions
Ensure high levels of customer satisfaction during every interaction
Requirements
Minimum 2+ years of experience in a BPO Inbound Voice Process
Strong communication and customer handling skills
Ability to manage customer queries and complaints professionally
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