Sr. Customer Support (Inbound Voice)

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark, Kochi, Kerala

Shift: 6 PM - 3 AM (Monday–Friday)

Salary: ₹ 30,000 - ₹ 35000 Per Month

Education: Bachelor's Degree Mandatory

We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.

Responsibilities

Handle inbound customer calls and resolve queries efficiently
Provide accurate information and ensure excellent customer service
Meet individual performance metrics, quality standards, and productivity targets
Escalate complex customer issues to the appropriate teams when required
Maintain detailed records of customer interactions and resolutions
Ensure high levels of customer satisfaction during every interaction

Requirements

Minimum 2+ years of experience in a BPO Inbound Voice Process
Strong communication and customer handling skills
Ability to manage customer queries and complaints professionally
Good problem-solving and multitasking abilities
Comfortable working in a night shift environment

Benefits

Pickup and Drop in
Health Insurance
ESI,PF

Sr. Customer Support (Inbound Voice)

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