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Vacancy description

Sr Customer Service Representative in Bangalore, भारत

Thermo Fisher Scientific

Bangalore, भारत

Senior Customer Service Representative role supporting order management for North America, EMEA, and APJ regions. Processes high-volume orders using Oracle JD Edwards and SAP, ensures adherence to internal/external processes, and collaborates across teams to enhance customer experience.

Responsibilities

  • Execute order processing tasks requiring deep regional knowledge using Oracle JD Edwards, SAP, and related applications
  • Maintain compliance with internal and external processes without transaction slippage
  • Resolve complex issues and contribute process improvements through active participation in team calls
  • Mentor colleagues with less experience and prevent error repetition across the team
  • Meet performance metrics and service-level agreements with adherence to order turnaround time guidelines

Requirements

  • Bachelor's degree in Arts, Science, Commerce, or Business Administration
  • 3–5 years hands-on order management experience
  • Proficiency with Microsoft Office and enterprise systems (Oracle JD Edwards, SAP)
  • Strong verbal and written communication with excellent interpersonal skills
  • Detail-oriented, organized, with analytical and problem-solving abilities
  • Ability to multitask, prioritize, and work under pressure
  • Flexibility to work night shifts

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