Sr Customer Service Representative in Bangalore, भारत

Senior Customer Service Representative role supporting order management for North America, EMEA, and APJ regions. Processes high-volume orders using Oracle JD Edwards and SAP, ensures adherence to internal/external processes, and collaborates across teams to enhance customer experience.

Responsibilities

• Execute order processing tasks requiring deep regional knowledge using Oracle JD Edwards, SAP, and related applications
• Maintain compliance with internal and external processes without transaction slippage
• Resolve complex issues and contribute process improvements through active participation in team calls
• Mentor colleagues with less experience and prevent error repetition across the team
• Meet performance metrics and service-level agreements with adherence to order turnaround time guidelines

Requirements

• Bachelor's degree in Arts, Science, Commerce, or Business Administration
• 3–5 years hands-on order management experience
• Proficiency with Microsoft Office and enterprise systems (Oracle JD Edwards, SAP)
• Strong verbal and written communication with excellent interpersonal skills
• Detail-oriented, organized, with analytical and problem-solving abilities
• Ability to multitask, prioritize, and work under pressure
• Flexibility to work night shifts