Sr Customer Service Representative in Bangalore, भारत

Senior Customer Service Representative role supporting order management and back-office operations for Thermo Fisher Scientific's Bangalore center. Processes high-volume requests across North America, EMEA, and APJ regions using enterprise systems, requiring deep product knowledge and independent problem-solving.

Responsibilities

• Process complex orders requiring in-depth regional knowledge using enterprise applications
• Ensure compliance with internal and external processes on all financial transactions
• Identify solutions to operational problems and actively improve processes with cross-functional teams
• Mentor junior colleagues and prevent repeated errors through knowledge sharing
• Meet daily turnaround time targets and performance service-level agreements

Requirements

• Bachelor's degree in Arts, Science, Commerce, or Business Administration
• 3–5 years hands-on order management experience
• Proficiency with Oracle JD Edwards, SAP, and Microsoft Office
• Excellent written and verbal communication with strong interpersonal skills
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to multitask, prioritize, and work under pressure
• Flexibility to work early morning and night shifts