Sr Associate Observability Operations in Hyderabad, भारत

Senior Associate Information Systems Engineer responsible for operating and improving enterprise observability services across global infrastructure. The role involves monitoring platform administration, alert management, incident investigation, and automation development to support application and infrastructure reliability.

Responsibilities

• Operate and support enterprise monitoring services including Dynatrace, alerting integrations, ServiceNow, and on-call workflows
• Configure and optimize Dynatrace features such as OneAgent, ActiveGate, management zones, dashboards, and alert profiles using DQL
• Investigate alerts and performance issues; analyze incidents and support root-cause investigations with evidence
• Design and execute OneAgent and ActiveGate upgrade lifecycles with readiness checks, validation, and stakeholder coordination
• Develop monitoring automation using APIs, ServiceNow integration, n8n, Ansible, and remediation workflows

Requirements

• Bachelor's degree and 5–9 years of enterprise monitoring or observability operations experience
• Hands-on experience with Dynatrace platform and comparable monitoring tools
• Strong troubleshooting and root-cause analysis skills with alert investigation expertise
• Experience with ServiceNow or similar ITSM platforms for incident and change management
• Basic scripting or automation using Python, PowerShell, Bash, Ansible, or REST APIs
• Knowledge of Windows and Linux infrastructure, application, and database monitoring
• Understanding of observability fundamentals: metrics, logs, traces, events, alerting, and dashboards