Location: Chennai, India Department: QHSE Role Purpose : The Process Specialist will play a key role in strengthening the Process Management function by supporting process optimization, standardization, and governance across the organization. The role focuses on administration and enhancement of the BIC Process Tool and contributing to the effectiveness of the Integrated Management System (IMS), enabling operational excellence within Nordex.
Key Responsibilities
1. BIC Tool Administration & Support
Perform day-to-day administration of the BIC Process Tool
Act as the first point of contact for users regarding system-related queries and issues
Coordinate with internal IT and external vendors to resolve technical incidents
Ensure smooth functioning and accessibility of the tool across the organization
2. Process Modelling & Management
Support Process Owners in modelling, documenting, and improving business processes
Develop and maintain process diagrams in alignment with organizational requirements
Ensure standardization and harmonization of processes across functions
Maintain the Integrated Management System (IMS) framework
3. Data Management & Reporting
Administer and monitor BIC master data to ensure accuracy and integrity
Conduct regular clean-up activities to maintain high data quality standards
Analyze process-related data and publish insights through dashboards and KPI reports
4. Training & Stakeholder Engagement
Deliver training sessions on the BIC tool to users across functions
Develop, update, and maintain comprehensive training materials
Support adoption and continuous improvement initiatives within the Process Community
Collaborate with stakeholders to drive awareness and usage of standardized processes
Professional Competencies
Basic understanding of Process Management concepts (knowledge of BPMN methodology is an advantage)
Proficiency in Microsoft Office applications
Strong verbal and written communication skills in English
Exposure to process tools or management systems is preferred
Key Skills & Attributes
Highly process-oriented with strong organizational skills
Detail-oriented with analytical mindset
Strong stakeholder management and interpersonal skills
Service-driven approach with problem-solving abilities
Confident communicator, comfortable working with cross-functional teams
Proactive and adaptable in a dynamic work environment
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.
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