Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

We are seeking a dynamic and customer-focused Spa & Recreation Executive to join our hospitality team in Udaipur, India. In this role, you will oversee the daily operations of our spa and recreation facilities, ensuring exceptional guest experiences while maintaining operational excellence. You will manage a team of wellness professionals, coordinate recreational activities, and drive guest satisfaction through outstanding service delivery and innovative wellness programming.

Oversee all spa and recreation facility operations, including scheduling, maintenance, and resource allocation
Manage and supervise spa staff, providing training, performance feedback, and professional development opportunities
Ensure exceptional guest experiences by maintaining high service standards and addressing guest inquiries and concerns promptly
Coordinate and promote spa services, wellness programs, and recreational activities to enhance guest engagement
Manage booking systems, reservations, and guest scheduling to optimize facility utilization
Monitor and control operational budgets, expenses, and revenue targets for the spa and recreation department
Maintain compliance with health, safety, and sanitation standards across all facilities
Develop and implement wellness programs and recreational activities aligned with guest preferences and industry trends
Conduct regular facility inspections and coordinate maintenance and repairs as needed
Gather guest feedback and implement improvements to enhance overall satisfaction and service quality
Collaborate with other departments to ensure seamless integration of spa and recreation services within the broader hospitality operation

Qualifications

2-3 years of professional experience in spa management, wellness operations, or hospitality management
Proven track record of delivering exceptional guest service and maintaining high customer satisfaction levels
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent organizational and time management abilities with proficiency in scheduling and resource planning
Proficiency with spa management software, booking systems, and reservation platforms
Solid understanding of spa treatments, wellness services, and recreational activities
Strong communication skills, both verbal and written, with the ability to interact professionally with guests and staff
Demonstrated problem-solving abilities and conflict resolution skills
Knowledge of health, safety, and sanitation regulations in hospitality and wellness settings
Familiarity with budget management and cost control principles
Preferred: Experience with wellness industry trends and emerging spa technologies
Preferred: Background in marketing or promotional activities for hospitality services
Preferred: Certification or training in spa management or hospitality operations

Spa & Recreation Executive

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