Solution Architect - Salesforce Ecommerce in Rāniganj, India

It's our heritage and it's also our future. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers
Job Title IT Manager, Supply Chain Planning –End to End Supply Chain Solution Architect & KTLO Management
Job Summary We are seeking an experienced and dynamic IT Manager, Supply Chain Planning who will be responsible for designing, developing, and maintaining the technology solution that supports global supply chain operations—from demand planning and procurement through manufacturing, logistics, and fulfillment with the focus on, but not limited to, supply chain special programs under the supervision of principle solution architect as well as overseeing the 'Keep the Lights On' (KTLO) operations across all planning functions and applications, ensuring seamless supported day-to-day supply chain activities. This role bridges business strategy with technical execution, ensuring scalable, integrated, and future-ready solutions across existing legacy systems, future ERP, MES, WMS, TMS, and planning systems. Lead architecture design for global supply chain solutions, including planning, sourcing, manufacturing, logistics, and order fulfillment under the supervision of the principle solution architect.
Develop target-state solutions aligned with enterprise standards and digital transformation goals across existing legacy systems, future ERP (SAP, Oracle, etc.), Provide technical leadership during project execution, including vendor selection and design reviews.
Maintain documentation of architecture artifacts and ensure compliance with security, data, and integration standards.
Partner with business units (Planning, Procurement, Manufacturing, Logistics, Customer Service) to define functional requirements.
Work closely with enterprise architects, data architects, and infrastructure teams to ensure holistic solutions.
KTLO Operations Management
Oversee supported supply chain activities daily to ensure uninterrupted operations across all supported business units that includes but not limited to planning.
Maintain and optimize (planning) systems and processes to support consistent product availability and service levels across all supported business units.
Identify and address IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving GTO dependencies
Engage in rigorous root cause analysis, problem solving and solution implementations
Maintain and update systems and data – combination of legacy systems and Salesforce platforms
Lead the planning and execution of special programs, including franchise expansions, portfolio adjustments, and new business trials.
Lead and manage a team of technical resources located offshore, ensuring high performance, motivation, and professional development.
Foster a culture of collaboration, accountability, and continuous learning within the planning team
Franchise & Portfolio Planning
Analyze and manage the supply chain aspects of franchise operations, ensuring alignment with market demands and strategic objectives.
Evaluate portfolio performance and implement planning adjustments to optimize product mix, inventory levels, and distribution strategies.
Lead and support any Franchise and Portfolio initiatives and relevant system enhancements that includes but not limited to planning systems.
Design and implement (planning) processes to support the successful launch and integration of new programs like AG International.
Monitor and report on the performance of new initiatives, providing insights for continuous improvement.
Project Deliverables Oversee the planning, execution, and delivery of technical projects, ensuring they are completed on time, within scope, and within budget.
Collaboration Work closely with onshore teams, to align offshore activities with overall business objectives and project goals. Must be able and willing to jump in hands on any administrative, production support, Project management and/or business analyst tasks as needed.
Resource Allocation Efficiently allocate and manage technical resources to meet project / operation demands and optimize productivity.
Quality Assurance Implement and maintain quality assurance processes to ensure the highest standards of technical delivery.
Communication Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues.
Problem Solving Proactively identify and resolve technical and operational challenges to ensure smooth project execution.
Education Bachelor's or master's degree in computer science, Information Systems, Engineering, or related field. Or 10+ years in similar IT solution roles focusing on planning and supply chain operations in consumer product industries.
Experience Minimum of 8 years of experience in IT solution architecture with at least 4 years focusing on supply chain planning systems and at least 3 years in a managerial role. Expert in application support including problem analysis and resolution. Expert relationship management/networking skills with excellent verbal and written communication skills. Comfortable presenting to business stakeholders on a regular basis and Should be able to work independently under minimal supervision and be a good team player.
Technical Skills Strong understanding of software development, IT infrastructure, and project delivery methodologies and
Must have experience in Anaplan, Blue Yonder ESP/Fulfillment, ETL tools like Informatica, Ascend, , Cloudworks. Porficient in SQL, Excel, JIRA.
Nice to have - Google cloud, Data Quality and Governance .
Must be multi-tasker and able to adapt, prioritize and deliver assignments with the highest quality under pressure with short deadlines.
Familiarity with advanced planning systems (e.g., SAP IBP, Oracle SCM Cloud, BY ESP), Anaplan, OMS and WMS a strong plus.
Knowledge of project management methodologies and tools.
Don't meet every single requirement At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. We execute We are a performance-driven company. Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
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