Solution Architect - Life & Healthcare Platform in Bombay, भारत

Description :Role : Solution Architect - Claims Platform (Life & Health)Purpose :Own the end-to-end solution architecture for the Claims Platform for large, global insurers across Life and Health insurance https://jobeax.com/link/OT1TCxDxhC2mAWa6 role is responsible for ensuring the platform is implemented correctly, integrated effectively within complex insurer ecosystems, and successfully taken from discovery through production https://jobeax.com/link/Yh01dQyYNdeqXZ05 Solution Architect acts as the single point of architectural ownership across customer stakeholders, internal product teams, delivery teams, implementation partners, and third-party https://jobeax.com/link/emYdOsq7MtcoJCL1 is not a purely advisory or remote architecture https://jobeax.com/link/KmAzNf81PcKw29F9 expectation is that the individual has operated on the ground, worked closely with insurers during critical implementation phases, handled ambiguity, and made real-time decisions during UAT, cutover, and https://jobeax.com/link/h5qgvuAOtjYiqeuX Responsibilities :1.International On-Site Implementation Ownership (Mandatory) :- Must have prior experience travelling internationally for enterprise insurance platform implementations.- Must have led implementations on-site from requirements gathering through solution design, UAT, cutover, go-live, and hypercare.- Serve as the primary architectural authority during customer engagements and represent the product confidently in front of senior https://jobeax.com/link/Anm1M7NSAcXcoLTJ closely with :- Claims business teams- Operations teams- Customer IT, architecture, and security teams- System integrators- Third-party vendors and external partners Drive workshops to understand processes, future-state- Convert business requirements into practical, scalable solution designs while balancing product capability versus customer-specific customisation.- Handle ambiguity during discovery phases and bring structure to incomplete or evolving requirements.- Make real-time decisions during testing, cutover, and production support situations.- Support high-pressure go-live activities, defect triage, business escalations, and hypercare.- Ensure customer confidence through strong communication, ownership, and decisive https://jobeax.com/link/JYpiUsNmxstNccnz Integration Ownership :- Own end-to-end integration architecture between the Claims Platform and the insurer ecosystem.Hands-on experience integrating claims solutions with :- Policy Administration Systems- CRM and omni-channel platforms- Document Management Systems (DMS)- Payment and finance systems- External provider, hospital, TPA, and regulatory ecosystems- Customer communication platforms such as SMS, email, portals, and contact centres- Define and drive the overall API and integration strategy for customer implementations.- Design synchronous and asynchronous integration patterns across upstream and downstream systems.- Own error handling, retry mechanisms, exception management, reconciliation, and operational monitoring for integrations.- Ensure end-to-end data consistency and transaction integrity across multiple systems.- Work with customer enterprise architects and integration teams to ensure the solution fits within the broader insurer landscape.- Support data mapping, interface specifications, payload definitions, and integration testing.- Provide architectural guidance on performance, dependency management, and system https://jobeax.com/link/kOt3VMPGwe3cpyN0 Product & Domain Mastery :- Demonstrate deep expertise in Life and Health claims processes and operating https://jobeax.com/link/e6GIYpNPYpFCrtYC understanding of :- Pre-authorisation workflows- Reimbursement and cashless claims- Auto-adjudication and manual assessment flows Claims intake and registration- Medical coding and clinical pathways- Provider and hospital workflows- Claims payment, settlement, and recovery- Fraud, Waste, and Abuse controls- Claims correspondence and communication processes- Guide customers on how to use the platform effectively rather than over- customising it.- Identify where customer requirements can be solved through product configuration versus custom development.- Ensure solution designs align with industry best practices and support operational efficiency.- Understand the broader impact of claims processes on customer experience, operational teams, provider networks, and downstream finance systems.- Be able to challenge customer requests when they introduce unnecessary complexity, operational risk, or deviation from the product roadmap.- Act as a trusted advisor to business stakeholders by combining deep claims knowledge with practical implementation https://jobeax.com/link/6sJyHYEbWQH22DWl Profile :- 10-12 years of total experience- 2- 4+ years of experience specifically in Life and Health Claims platforms Proven experience leading international, on-site insurance implementations - Strong exposure to APAC, EMEA, or other global insurer environments - Experience working across complex insurer IT landscapes and multiple stakeholder groups- Hands-on involvement in large-scale implementations, production go-lives, and hypercare- Strong ability to work across business, technology, and delivery teams- Ability to operate independently and drive outcomes under pressureWhat Success Looks Like :- Smooth and predictable go-lives with minimal escalations- Strong confidence and trust from customer CIOs, Heads of Claims, and business leadership teams- Well-designed integrations and stable production systems- Delivery teams aligned to a product-first implementation approach- Clear architectural decisions with minimal ambiguity or rework- Faster implementation cycles with reduced delivery risk- Reduced dependency on founders and senior leadership for delivery assurance Customers viewing the individual as a trusted advisor rather than only a technical architect (ref:hirist.tech)