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This Position reports to:
Site Operations Manager
Your role and responsibilities In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.
The work model for the role is: #Li-Onsite
This role is contributing to the Electrification business in Distribution Solution division at Nashik, India. You will be mainly accountable for: - Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
- Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
- Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
Qualifications for the role - Degree or Diploma in Electrical engineering (should be full-time)
- Minimum 3 to 5 years of experience in servicing, troubleshooting, and after-sales customer support for MV products (11 kV-33 kV).
- Hands-on experience in erection, testing, and commissioning of MV switchgear, RMUs, circuit breakers, and protection relays.
- Experience in site issue management, fault diagnosis, and resolution of customer technical issues.
- Good verbal and written communication skills in English.
More about us ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.
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