- Full-time
Full time
India
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Vacancy description
ViHub
₹1.75 INR - ₹2 INR / year
India, Rāniganj
Shift Call Handler in Rāniganj, India is listed on Jobeax. Browse 30,000+ vacancies available.
Job Title: Telecaller Jobs in Flowtech - Hyderabad
Flowtech is excited to announce openings for Telecaller positions in our Banking Voice Process, located in Hyderabad/Secunderabad (Kondapur). This is an excellent opportunity for individuals passionate about customer service and communication. As a Telecaller at Flowtech, you will play a crucial role in assisting banking customers, handling inquiries, and providing comprehensive support related to banking services. Join Flowtech to start your career with a leading company in the sector and contribute to exceptional customer experiences.
Make Outbound Calls: Reach out to banking customers to offer assistance and support, ensuring high-quality service as per Flowtech's standards.
Address customer inquiries effectively, providing accurate information about banking services and resolving issues promptly.
Keep detailed records of customer interactions, including inquiries and resolutions, to support Flowtech's service excellence.
Meet or exceed performance targets set by Flowtech, contributing to the overall success and efficiency of the team.
Educate customers about various banking products and services, highlighting features and benefits as outlined by Flowtech.
Troubleshoot and resolve customer problems or concerns, ensuring a high level of satisfaction with Flowtech's services.
Support Team: Collaborate with team members to share insights and strategies for improving customer interactions and service quality at Flowtech.
Feedback Collection: Gather and relay customer feedback to Flowtech's management to help enhance service quality and customer satisfaction.
Continuous Learning: Stay updated on Flowtech's banking products, services, and industry trends to provide informed assistance to customers.
Experience Level: 0 to 1 years of experience in customer service or telecalling. Flowtech will provide training to enhance your understanding.
Customer Focus: Willingness to work in a fast-paced environment with a focus on delivering outstanding customer service as expected by Flowtech.
Ability to adapt to different customer scenarios and handle inquiries professionally, reflecting Flowtech's commitment to service excellence.
Technical Skills: Proficiency in using telephony and computer systems for managing customer interactions and records at Flowtech.
Team Player: Ability to collaborate effectively with colleagues to achieve team goals and improve service quality, aligning with Flowtech's values.
Competitive Salary: Enjoy a competitive salary package between ₹1.75 to ₹2 Lacs P.A., Career Growth: Benefit from career advancement opportunities within Flowtech, providing a clear path for professional development.
Comprehensive Benefits: Access a range of benefits designed to support your well-being and professional growth at Flowtech.
Apply now to join Flowtech as a Telecaller in Hyderabad and be part of a dynamic team that values excellence and customer satisfaction.
A: While prior experience is beneficial, we also welcome candidates with limited experience who possess strong communication skills.
A: The salary for Telecallers in our Banking Voice Process is in the range of 1.75 to 2 Lacs P.A.
A: Working hours may vary based on shifts to accommodate customer needs.
5Q: Is this position open to diversity candidates
A: Yes, we encourage applications from women candidates for this position. We value diversity and inclusion.
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