ServiceNow Scrum Master
Position Description
Role: ServiceNow Scrum Master
Exp: 6-12 yr
Location: Hyderabad
Job Description:
Owns the day-to-day flow of delivery for a ServiceNow product squad —
running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesn’t change by product, only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives
Own and maintain the squad’s backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity, burn-down/burn-up and flow metrics
Identify, escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks, issues and decisions in the squad’s agreed reporting format
Support onboarding of new squad members — Accenture, GCC or permanent — into the squad’s ways of working.
Must-Have Skills
• Scrum Master / Agile Delivery experience in an enterprise technology environment
• Strong knowledge of Agile/Scrum methodologies
• Working knowledge of Kanban
• Experience managing and maintaining product/sprint backlogs
• Experience with ServiceNow Agile Development or equivalent enterprise backlog management tools
• Strong experience facilitating Agile ceremonies:
o Sprint Planning
o Daily Stand-ups
o Sprint Reviews
o Retrospectives
o Sprint Measurement and Metrics
o Establishing and Managing Collaborative work flows on Confluence Platform.
• Experience tracking Sprint Velocity, Burndown/Burnup and Flow metrics
• Ability to identify, manage and escalate delivery blockers, risks and dependencies
• Experience managing cross-team/cross-squad dependencies
• Strong stakeholder management and communication skills
• Strong conflict resolution and facilitation skills
• Ability to communicate with both technical and non-technical stakeholders
• Experience preparing and presenting delivery status, risks and metrics to senior stakeholders
• Experience working in a blended delivery model / multi-vendor environment
• Experience supporting team onboarding and establishing Agile ways of working
• CSM, PSM I or equivalent Scrum Master certification, or willingness to obtain it during probation
Good-to-Have Skills
• ServiceNow-specific Scrum Master experience
• Experience working on a ServiceNow delivery programme
• SAFe certification or experience working in a scaled Agile environment
• Experience managing multiple squads simultaneously
• Experience working as a shared/part-time Scrum Master across multiple teams
• Experience coordinating with multiple Scrum Masters and Product Owners
• Experience in enterprise ServiceNow implementations
• Knowledge of ServiceNow Agile Development / Agile 2.0 capabilities
• Experience with Agile metrics and delivery dashboards
• Experience driving continuous improvement across Agile teams
• Experience working with Accenture, GCC, permanent employees or other blended workforce models
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Your future duties and responsibilities
Required qualifications to be successful in this role
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