ServiceNow ITSM Solution Architect in Hyderabad, भारत

About the Role:We are seeking an experienced ServiceNow ITSM Solutions Architect with 8+ years of experience in IT Service Management, ServiceNow platform architecture, ITSM process design, service desk operations, enterprise integrations, workflow automation, and ITSM https://jobeax.com/link/fkPVlXGA9BAchRPY ideal candidate will have strong hands-on expertise in ServiceNow ITSM with proven experience in designing, implementing, configuring, and optimizing enterprise-scale ServiceNow https://jobeax.com/link/XnflZD2dGSZYgXFG Responsibilities:- Design and architect scalable ServiceNow ITSM solutions aligned with business and IT objectives.- Lead implementation and optimization of Incident Management, Request Management, Change Management, Problem Management, Knowledge Management, Service Catalog, SLA Management, CMDB & Configuration Management, and Asset Management.- Define ServiceNow platform architecture, standards, governance, and best practices.- Architect and implement workflow automation using Flow Designer and IntegrationHub.- Lead CMDB governance, CSDM adoption, and data quality initiatives.- Design and support enterprise integrations using REST, SOAP, APIs, MID Server, Import Sets, and IntegrationHub.- Review and guide development activities involving Business Rules, Client Scripts, Script Includes, ACLs, Flows, and APIs.- Develop executive dashboards, KPIs, Performance Analytics, and operational reporting.- Lead platform upgrades, releases, architecture reviews, and continuous improvement initiatives.- Conduct stakeholder workshops, requirements gathering sessions, and solution design reviews.- Establish ITSM process governance, operating standards, and service management controls.- Monitor ServiceNow platform performance, scalability, security, and overall health.Requirements:- 8+ years of experience in ServiceNow, ITSM, Solution Architecture, or IT Operations.- Strong hands-on experience with ServiceNow ITSM suite.- Expertise in ITIL processes and service management best practices.- Experience with Flow Designer, IntegrationHub, CMDB & CSDM, Service Catalog, SLA Management, Performance Analytics, REST/SOAP Integrations, and MID Server.- Strong knowledge of ServiceNow platform architecture, governance, and upgrade-safe development.- Excellent stakeholder management, consulting, and communication skills.Certifications:- Mandatory: ITIL Foundation Certification.- Preferred: ServiceNow CSA, CIS-ITSM, CIS-CMDB, CIS-Discovery, CAD, and Advanced ITIL https://jobeax.com/link/2cw3FFkIwEmvSaAE Qualifications:- Experience with ServiceNow ITSM Pro / Enterprise, ITOM, Discovery, Service Mapping, and Event Management.- Experience with Employee Center, Virtual Agent, AI Search, and Now Assist.- Exposure to regulated industries such as Healthcare, Finance, or Government. (ref:hirist.tech)