Role Overview MT is seeking a motivated ServiceNow Developer to support the design, configuration, and ongoing maintenance of the ServiceNow platform. This role is ideal for a developer who thrives in collaborative environments, working alongside senior ServiceNow resources and administrators to deliver workflows, applications, and platform improvements that enhance organizational efficiency.
The position emphasizes hands-on delivery, routine development, and maintenance activities within a mature team structure. It is designed as a capacity-building role , not a standalone technical owner.

Key Responsibilities
Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
Build and maintain custom applications and modules on the Now Platform.
Support ITSM processes including incident, problem, and change management.
Write and maintain automation and integration scripts using JavaScript and GlideScript.
Participate in testing, debugging, and troubleshooting platform issues.
Support and develop AppEngine capabilities.
Collaborate with business analysts to translate requirements into technical solutions.
Assist with ServiceNow upgrades, patches, and instance maintenance.
Create and maintain technical documentation for configurations and customizations.
Follow ITSM best practices and internal development standards.

Required Skills & Experience

Bachelor's degree in Computer Science, Information Technology, or related field.
4+ years of professional experience.
2+ years hands-on experience in ServiceNow development and administration.
Basic understanding of JavaScript and web development concepts.
Familiarity with ITIL and ITSM processes.
Knowledge of relational databases and scripting logic.
Experience in configuration, scripting, troubleshooting, testing, and documentation.
Strong problem-solving skills and attention to detail.
Good communication skills and ability to work effectively in a team environment.

Desirable Skills
ServiceNow Certified System Administrator certification.
Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
Experience with Azure DevOps.
Familiarity with REST and SOAP web services and integration concepts.
Basic knowledge of HTML and CSS for Service Portal work.

ServiceNow Developer (HTML) (CSS)

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