Our client is a leading technology-driven organization focused on building innovative, cloud-native software products and intelligent AI-powered solutions.

The role will support end-to-end delivery of ServiceNow implementation projects. This role will work closely with stakeholders, clients, and delivery teams to translate business needs into functional solutions across ServiceNow platforms. The ideal candidate will bring strong business analysis experience, enterprise delivery discipline, and the ability to support scalable, high-quality outcomes across global engagements.

This role requires translating business requirements into functional specifications, supporting solution planning, and serving as a liaison between stakeholders and implementation teams.

Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.
Lead the Business Analyst team within the ServiceNow CoE.
Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
plan solutions to deliver and liaise with stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.
Should have hands-on experience in sprint planning, tracking, grooming, and prioritizing backlog items.
Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Should have a good understanding of Agile methodologies and SAFe practices.
Should have good experience in cross-domain communication, conducting JAD, and stakeholder management.
Develop acceptance criteria for projects, test plans, and test cases.
Demonstrated experience in dealing with business stakeholders, understanding their requirements, and translating them to functional specifications.
Work with SMEs, leads, managers, resources, and project/delivery managers to finalize solutions and estimates.
Manage the Q&A process, including question collection, consolidation, and facilitation with clients.
Work with project/delivery managers to devise the timeline and schedule for project execution.
Ensure timely and quality delivery of opportunities.
Stay aligned to best practices and support innovative solutions with understanding of ITIL processes and stakeholder requirements.

Skills & Experience

8-10 years of experience in a similar role within an enterprise organization
3-5 years of experience working as a Functional Analyst or Business Analyst in one or more of the following ServiceNow modules: Experience with requirement elicitation techniques, Unified Modeling Language (UML), and documentation
Experience with sprint planning, backlog tracking, backlog grooming, and backlog prioritization
ITIL Foundation certification
Experience working in Agile / Scrum environments
Experience or knowledge of ITBM, ITFM, GRC, and CMDB
ServiceNow System Administrator Certification

ServiceNow Consultant - Remote (m/w/d)

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