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ServiceNow E-Bonding Integration Specialist | ITSM
High-Priority Requirement
LetzBizz is urgently hiring an experienced ServiceNow E-Bonding Integration Specialist with strong hands-on expertise in ServiceNow ITSM and E-Bonding integrations .
Candidates must possess practical experience in both ITSM and E-Bonding. Profiles without either of these mandatory skills will not be considered.
Position Details
Job Title: ServiceNow E-Bonding Integration Specialist
Experience: 8+ years
Work Location: Remote option available / Chennai
Work Mode: Remote option available
Job Type: Full-time
Maximum Budget: ₹35 LPA
Notice Period: Immediate joiners to a maximum of 1 week only
Support Requirement: Willingness to support 24×7 operations, including night shifts when required
Priority: High-priority and urgent requirement
Mandatory Skills
Strong hands-on ServiceNow ITSM experience.
Strong hands-on ServiceNow E-Bonding integration experience.
Candidates must possess experience in both ITSM and E-Bonding.
Profiles without either of these mandatory skills will not be considered.
Job Summary
We are seeking an experienced ServiceNow professional with strong expertise in ITSM and E-Bonding integrations.
The selected candidate will be responsible for designing, developing, implementing, supporting, and troubleshooting secure bidirectional integrations between ServiceNow and external ITSM platforms.
The role requires strong knowledge of enterprise integration patterns, ServiceNow development, API security, data synchronisation, field mapping, workflow automation, and technical troubleshooting.
Key Responsibilities
Design, develop, configure, and support ServiceNow E-Bonding integrations with external ITSM platforms.
Develop secure and scalable bidirectional integrations for Incident, Request, Change, Problem,
CMDB
, comments, work notes, and attachments.
Work extensively with ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, and CMDB.
Develop and maintain REST and SOAP integrations using Integration Hub, Scripted REST APIs, and ServiceNow APIs.
Configure OAuth, API authentication, certificates, credentials, and secure integration mechanisms.
Create and maintain field mappings, state mappings, transformation logic, and reconciliation rules.
Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Integration Hub spokes.
Implement attachment, comment, journal-entry, and work-note synchronisation between integrated platforms.
Troubleshoot integration failures, authentication errors, API issues, timeout problems, duplicate records, and data synchronisation failures.
Work closely with middleware platforms and integration teams using tools such as MuleSoft, Boomi, iHub, or equivalent platforms.
Participate in technical workshops, integration design discussions, API reviews, and solution-planning activities.
Prepare technical design documents, API specifications, mapping documents, deployment guides, and support documents.
Perform unit testing, integration testing, regression testing, and User Acceptance Testing support.
Monitor integration performance and ensure reliability, security, scalability, and data accuracy.
Follow ServiceNow development standards and enterprise integration best practices.
Provide technical guidance and support to internal teams and stakeholders.
Required Technical Skills
ServiceNow ITSM
ServiceNow E-Bonding
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
CMDB
REST APIs
SOAP APIs
Scripted REST APIs
Integration Hub
JavaScript
Glide API
Business Rules
Script Includes
Client Scripts
UI Policies
Flow Designer
OAuth and API authentication
JSON and XML
methods and status codes
Field and state mapping
Attachment synchronisation
Comments and work-note synchronisation
Integration troubleshooting
Required Experience
- 8+ years of overall ServiceNow development, implementation, or integration experience.
- Strong hands-on experience with ServiceNow ITSM modules.
- Proven hands-on experience implementing ServiceNow E-Bonding integrations.
- Experience integrating ServiceNow with external ITSM or enterprise platforms.
- Experience developing bidirectional REST or SOAP integrations.
- Strong knowledge of JavaScript and ServiceNow server-side scripting.
- Experience with API authentication, OAuth, credentials, certificates, and integration security.
- Strong understanding of JSON, XML, methods, API responses, and error handling.
- Experience troubleshooting complex integration and data-synchronisation issues.
- Strong analytical, communication, documentation, and problem-solving abilities.
- Experience working in Agile or Scrum delivery environments.
- Ability to work independently in remote and distributed-team environments.
Preferred Experience
ServiceNow-to-ServiceNow E-Bonding implementation experience.
Integration experience with third-party ITSM platforms.
Experience with Integration Hub and custom spokes.
Experience with middleware tools such as MuleSoft, Boomi, iHub, or equivalent platforms.
ServiceNow Certified System Administrator certification.
ServiceNow Certified Application Developer certification.
ServiceNow ITSM implementation certification.
ITIL certification.
Interview Process
Technical Interview – Virtual
Techno-Managerial Interview – Virtual
HR Discussion – Virtual
Important Screening Criteria
Candidates should apply only when they meet all the following requirements:
- 8+ years of relevant ServiceNow experience.
- Hands-on ServiceNow ITSM experience.
- Hands-on ServiceNow E-Bonding integration experience.
- Immediate availability or a maximum notice period of 1 week.
- Willingness to support 24×7 operations when required.
Important: Profiles without both ITSM and E-Bonding experience will not be processed.
Application Details
Eligible Candidates May Apply Through
Candidates May Also Share Their Updated Resume At
[HIDDEN TEXT]
Please Clearly Mention The Following Details While Applying
Total ServiceNow experience
ITSM experience
E-Bonding integration experience
Current location
Current CTC
Expected CTC
Notice period
Earliest joining date
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