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This Position reports to:
Sales Manager
Your Role and Responsibilities In this role, you will execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines. You will plan and execute service activities using a first-time-right approach, ensuring superior customer experience and operational excellence
Work Model - #LI - Onsite
This role is contributing to the Automation Division within the Force Measurement , Measurement & Analytics Business Area, in the India Region.
Key Responsibilities - Plan and execute service work in accordance with customer requirements, ABB work instructions, quality standards, and safety guidelines, ensuring first-time-right execution and timely completion.
- Deliver high-quality customer experience by identifying and resolving technical issues through onsite and remote support, while effectively communicating service timelines, expectations, and recommendations.
- Ensure compliance with Occupational Health & Safety (OHS), environmental, and quality requirements, while preparing service documentation, material lists, and customer reports with required sign-offs.
- Identify customer pain points, operational improvement opportunities, and potential service business opportunities, collaborating with sales and account teams to create value for customers.
- Utilize ABB service tools and digital solutions effectively, provide technical guidance to service associates, and deliver training to customers and field service personnel when required.
- Support continuous improvement by analyzing equipment and process failures, recommending preventive and corrective actions, and implementing solutions to enhance reliability and performance.
Qualifications for the Role - Bachelor's Degree or Diploma in Electrical, Electronics, Instrumentation, or Mechanical Engineering.
- 5-8 years of field service experience in Force Measurement products such as Tensiometers, Flatness Control Systems, Thickness Gauges, and Weighing Solutions.
- Experience in Metal Industry with sound knowledge of Ferrous and Non-Ferrous processing operations.
- Exposure to Pulp & Paper Industry, Rolling Mills, Mill Manufacturing (OEMs), or other related process industries.
- Extensive technical knowledge in field service execution, troubleshooting, fault diagnosis, technical support, and quality management systems.
- Good understanding of Occupational Health & Safety (OHS), regulatory requirements, legal compliance, and industrial safety standards.
- Proficiency in English with well-developed customer-facing, training, and collaboration skills; experience in CRM/HRM environments and exposure to Steel & Iron Making processes.
More about us: The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.
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