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Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Experience supporting enterprise class infrastructure.

Backup/Media servers upgrades/deployment/support

PureDisk, Data Domain, MSDP

Physical tape libraries (Such as IBM, Dell & Quantum)

Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: Be able to effectively manage and work a ticketing support queue.

Troubleshoot and assess performance issues using typical backup management tools.

Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.

Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.

Manage projects self-sufficiently and to 100% completion.

Monitoring and troubleshooting the backup failures.

Capacity monitoring of Disk pools

Provide root cause analysis and log evaluation after outages.

Evaluating infrastructure readiness for new customer projects

Participate in a weekend on call rotation.

Additional Experience/Skillsets

Scripting and Automation with PowerShell and Python

Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Service Engineer / Service Support

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Service Engineer / Service Support

Start with your email