About the Company

We are a leading provider of high-speed packaging machine solutions, supporting customers across FMCG, Food & Beverage, and Pharmaceutical industries. Our organization is committed to delivering reliable after-sales service, technical excellence, and customer satisfaction through strong field support and engineering expertise.

Job Summary

The Service Engineer will provide professional after-sales service and technical support by performing installation, start-up, commissioning, troubleshooting, repairs, and maintenance of high-speed pharmaceutical packaging machines. The role requires frequent travel and hands-on customer support at various sites.

Key Responsibilities

Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote).
Perform installation, calibration, configuration, testing, commissioning, and troubleshooting of packaging equipment.
Conduct scheduled and unscheduled maintenance of packaging machines and related equipment.
Provide pre-installation support and on-site project execution.
Read and interpret blueprints, technical drawings, specifications, and documentation for service activities.
Train customer personnel and internal technicians on machine operation and maintenance standards.
Coordinate with engineering, project management, spare parts, and management teams to resolve escalated issues.
Submit timely service reports, expense reports, and all required documentation to the Service Manager.
Ensure proper labeling, documentation, and return of defective parts.
Recommend technical improvements and provide support to technicians/operators/artisans.
Maintain safety compliance and report any safety concerns immediately.
Ensure tools, equipment, and materials are secure, safe, and calibrated.
Support manufacturing/engineering teams in refurbishment and customer project execution.
Assist spare parts team by recommending wear parts and spares for customers.
Provide technical support to other service engineers/technicians in the field.
Be available for overtime work as required (including weekends/holidays).

Required Qualifications

ITI / Diploma / BE in Electronics, Industrial Automation, Instrumentation, or Mechatronics
Minimum 3+ years of field service experience in packaging machinery
Preferred industry experience: Pharma / FMCG / Food & Beverage

Preferred Technical Experience

Pharma packaging equipment service experience
Exposure to:
- Blister Packaging
- Cartoning Machines
- Filling Lines
- Conveyors

Skills & Competencies

Strong troubleshooting and technical problem-solving ability
Excellent communication (written and verbal)
Strong organizational and time management skills
Ability to work independently with minimal supervision
Strong computer literacy (visualization knowledge is an advantage)
Leadership and decision-making skills
Ability to manage multi-disciplinary projects effectively

Travel Requirement

Extensive travel across India and occasionally internationally
Must be willing to travel on short notice, including weekends and holidays

Additional Requirements

Ability to use a computer for reports and data entry
Ability to use smartphone applications for job-related tasks and timekeeping
Maintain a professional appearance while interacting with customers and stakeholders
Must participate in training programs as required

Service Engineer - Pharma Packaging

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