Service Desk Manager - IT Support Manager in Rāniganj, India

... experience in customer service or support, preferably in a voice-based environment. Excellent verbal communication and active listening skills in English. Ability to remain calm and solution-focused under pressure. Strong problem-solving skills with a customer-first mindset. Willingness and availability to work night shifts, ...

... Bachelor's degree with a minimum of 4 years of relevant experience - 4–5+ years of IT experience supporting US, EMEA, or AUS clients - Prior experience working with teams in English-speaking countries - Excellent customer service and communication skills ️ Technical Skills Hands-on experience with Active Directory administration ...

• Remote
• Hybrid
• On-site

... data integrity or customer experience Nice to Have - Deeper Entra ID experience (Conditional Access, group management, SSO) - Exposure to ISO 27001 and/or ITIL service management practices - Experience supporting multi-site or globally distributed organisations - Familiarity with Jira Service Management or similar ITSM platforms ...

... knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring) Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Roles & Responsibilities: Deliver ...

... Corp) is hiring Technical Support Engineers for our International Voice Process. If you're passionate about troubleshooting, customer service, and technical support, this is the right opportunity for you! (**Easy Virtual Interviews!! Spot Selection!!) Job Location Ground Floor / 6th Floor, Ambit IT Park, No. 32A & B, Ambit ...

... Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct ...

Front desk manager / executive / associate (FDM / FDE / FDA) Department: Hotel operations South India (Goa, Karnataka, Kerala, Tamil Nadu) Experience: 1 to 5 years We are a people-first brand built around travel, community and shared experiences. The front desk is where The Hosteller either happens or doesn't. It is not ...

... and prioritizes service requests via phone, voicemail, email and in person for users. Provides regular and timely updates to customers. Provides Tier I plus support to end users with exceptional customer service skills. Ability to build, maintain and support workstation images, basic knowledge of Desktop Support, System ...

• Contract

Manage inbound and outbound calls, emails, and chat support as per operational requirements. Maintain high levels of customer satisfaction and service quality. Track and update the status of ongoing customer escalations in the CRM system. Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its ...

... & Information Security. Assist in the closure of audit observations and ensure compliance with audit requirements. Secondary Responsibilities: ' Collaborate with branch team members to meet branch goals and service standards. Maintain a high level of attention to detail and accuracy in all tasks. Support branch operations ...

... performance and support continuous improvement initiatives. Service Commercial Performance - Support business growth through the development and expansion of service- led revenue opportunities. Support forecasting and revenue projections associated with service offerings. Identify and drive additional revenue opportunities ...

• Remote

... and remote support for hardware and software issues while aligning IT services with organizational https://jobeax.com/link/TRKMktCoTZiWucgN You Bring :- University degree in IT Support, Computer Science, or a related discipline.- 13+ years of experience in IT support, service desk, or progressive IT operations roles.- Experience ...

... Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting ...

... work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service ...

... MarathiRole Overview: The Front Desk Receptionist & Administrator serves as the first point of contact for visitors and plays a key role in managing front-desk activities and supporting general administrative operations. This role requires excellent communication skills, a warm and professional demeanor, and the ability to manage ...

... assigned to IT escalation and tracking processes are effective and meet the service level agreements. • Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness. • Implements cluster best practices and suggests enhancements with the intent to benefit the ...

• Contract

... engaging, and search-optimized content. Key Responsibilities Write and edit long-form blog content, service pages, and case studies covering BPO, IT technical support, help desk operations, infrastructure/application monitoring, and AI-enabled data services Research industry trends, competitor activity, and global IT/BPO ...

... For 3+ years of experience in proactive support and infrastructure/application monitoring. Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations. Demonstrated ability to uphold team, account, and client policies and procedures. Hands-on experience with Application/Infrastructure Monitoring ...

... implement long-term solutions. Contribute to automation initiatives that streamline repetitive IT tasks. Proactively escalate patterns and trends impacting service performance. Support and guide Level 1 analysts in resolving complex technical issues. Proven experience in IT Support, Help Desk, Desktop Support, or a related ...

Job description Role Role & Responsibility Project manager for West Project Manager for West supporting the Zonal Head with analytics and insights about the Zone Responsible for MIS, driving persistency & issuance Providing analytics to Zonal Head Partner SPOC for West - responsible for MIS and Issuance and Ad hoc requirement ...