Service Desk Analyst - Customer Experience in Noida, India

8700

... knowledge of Spare RFQ to Invoicing handling, Part management with a focus on revenue generation. In-depth knowledge of Maintenance Contracts, AMC and CAMC and service revenue generation. Knowledge of Automation implementation in service organization and helpdesk management. Preferred Experience (Electrical) Basic understanding ...

• Full-time

... professional manner Ensure customer satisfaction through effective communication Follow process guidelines and quality standards Maintain accurate records of customer interactions Eligibility Criteria: Education: Graduate or HSC Pass Experience: Min 1yr of exp in Customer service experience preferred Skills: Good communication ...

Rs 2.55 - 4 lakhs p.a.

... Incentives Location: Gurugram Experience: 0-5 years Education: Graduation required Job Summary: We are looking for Customer service Executives to engage with global customers and drive sales conversions. The role involves handling international clients, promoting insurance products, and ensuring a seamless customer experience. Key ...

• Remote
• Hybrid
• On-site

... established SLAs. The ideal candidate brings 5–6 years of service desk/end-user support experience, including 24x7 production support, with strong knowledge of desktop systems, Microsoft technologies, enterprise applications, hardware, operating systems, and troubleshooting. The role requires strong customer service, initiative, ...

• Contract

... deliverables and acceptance criteria Support RFP responses and customer presentations Collaborate with Engineering, PMO, Integration Centers, Service Desk, Managed Services, and Logistics & Warehouse Operations Validate delivery feasibility and identify project risks Services Portfolio Management Maintain services catalogs Professional ...

• Remote
• Hybrid

... continual service improvement initiatives. Documentation & Mentorship Create and maintain SOPs, technical guides, and knowledge base articles. Mentor junior analysts and act as a point of escalation within the service desk team. Requirements Required Skills & Experience Hands-on experience in Intune administration and policy ...

• Remote

... requests and flag potential product/process improvements Ensure SLAs (response time and resolution time) are consistently met Requirements - 2–5 years of experience in a technical support, customer support, or helpdesk role - Strong troubleshooting and problem-solving skills - Excellent verbal and written communication ...

• Contract

... Requirements (IFCR). - Promote and uphold Sage Values and Code of Conduct, escalating any concerns or non-compliance to the manager. - Liaise with Sales, Finance, and Customer Services teams regarding the implementation, interpretation, and adoption of Sage policies. - Review service level agreements (SLAs) periodically and identify ...

... customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Freshers and experienced can apply Excellent phone etiquette and excellent verbal, written, and interpersonal ...

55k

... career paths, and strong culture of recognition. The Territory Service Representative (TSR) - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism. Operating ...

• On-site

We are looking for a dedicated and customer-oriented professional to join our team and deliver efficient, empathetic, and high-quality support to our valued customers. US-based HVAC services company serving residential customers Location: Mohali Sector-67, India Shift: 6:00pm - 3:30am IST (Rotational) Working Days: 5 Days ...

Customer Support Engineer with experience in LCD display wanted. Responsibilities Provide technical support for LCD display products. Diagnose and troubleshoot issues effectively. Engage with clients to understand their needs and provide solutions. Qualifications - 2 years+ of technical engineering and troubleshooting experience ...

... providing financial solutions to customer by offering bank's products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of ...

... interiors designers World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment for serving customers The ideal candidate for this role will come with past experience in managing relationships with customers and running a sales team, with clear sales targets ...

... providing financial solutions to customer by offering bank's products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of ...

... Executive to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, and maintaining positive customer relationships. Responsibilities Make outbound calls to customers and prospects Explain company products and services Handle customer queries professionally ...

• On-site

... Maintain accurate records of customer interactions and resolutions in the CRM system. - Gather customer feedback and share insights with internal teams to improve service. Requirements: - Education:Degree in any discipline (English Lit preferred). - Experience: 0–1 year in customer support (training provided). - Skills: - Excellent ...

• Remote
• Hybrid
• Full-time

... communication with users to understand, document, and resolve their IT issues. Develop and maintain documentation and user guides for common issues to improve IT service efficiency. Participate in a shift-based support schedule to ensure coverage across global time zones. 3-5 years of hands-on experience in IT support, with ...

... interiors designers - World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment for serving customers - The ideal candidate for this role will come with past experience in managing relationships with customers and running a sales team, with clear sales targets ...