Service Delivery Manager - EDI Platform in Pune, भारत

Role Overview :Lead and coordinate three critical streams :1. EDI Migration Project : Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.2. L2/L3 Support Team : Manage ongoing support for the legacy EDI platform during migration and stabilization.3. Azure Modernization Project : Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to https://jobeax.com/link/tWXSDtq7O6gpOX5L, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all https://jobeax.com/link/qfVatpyJKRYRxc0j Responsibilities :Program Governance & Planning :- Develop integrated program plans covering migration, support, and Azure modernization.- Define milestones, dependencies, and risk mitigation strategies across all https://jobeax.com/link/KSOaEDI0R7f47uSE & Transition Management :- Plan and execute cutover from legacy to Sterling and later to Azure.- Ensure smooth handover of systems and documentation to cloud operations https://jobeax.com/link/t39zOqYk7v28YF8x Improvement :- Review and enhance existing SOPs for migration, support, and cloud transition.- Establish governance frameworks for decision-making and escalation.- Define and implement KPIs for delivery performance, SLA adherence, and quality.- Standardize reporting templates and dashboards for leadership and client https://jobeax.com/link/225lCGxi4cEDSpZS Leadership :- Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.- Align resources and resolve conflicts across parallel https://jobeax.com/link/OAbTAgsV9zgvGJsm Communication :- Provide consolidated status updates to senior leadership and client.- Prepare executive dashboards and transition readiness https://jobeax.com/link/rBO1Oy6o8IB9Y1FX Oversight :- Track program financials and performance against SOW.- Negotiate scope changes and manage invoicing https://jobeax.com/link/VUDvkRbljCMrHrE8 & Issue Management :- Maintain risk register for migration and cloud transition.- Implement contingency plans for cutover failures or https://jobeax.com/link/UgJo2AP0ncQuyI9R & Security :- Ensure HIPAA and data security compliance during migration and cloud onboarding.- Validate encryption and audit controls in Azure https://jobeax.com/link/1eyrmHNst0oOnGC1 Skills & Qualifications :Experience :- 10+ years in IT program/project management with multi-stream delivery experience.- Proven success in EDI migration projects, cloud transition programs, and process improvement https://jobeax.com/link/kDnVizk7pEvODM3u Knowledge :- EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).- Familiarity with Azure cloud services (IaaS, PaaS, networking, security).Skills :- Strong vendor management and multi-team coordination.- Expertise in cutover planning, transition governance, and managed services.- Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.- Proficiency in project management tools (MS Project, JIRA, ServiceNow).Certifications :- PMP or equivalent preferred.- ITIL Foundation for support governance.- Azure Fundamentals (preferred).Preferred Attributes :- Experience in US Healthcare EDI (HIPAA compliance).- Ability to manage tight deadlines and high-pressure environments.- Strong communication and negotiation https://jobeax.com/link/GYc01xgjjIAEErbo Metrics :- On-time delivery of migration and Azure transition milestones.- SLA adherence for legacy platform support.- Successful cutover with zero critical incidents.- Improved SOP compliance and governance maturity.- KPI-driven reporting accuracy and timeliness. (ref:hirist.tech)