Vacancy description
Cynosure Technologies LLC
India, Pune
Service Delivery Consultant in Pune, India is listed on Jobeax. Browse 30,000+ vacancies available.
Job Responsibilities : - Manage service delivery and support for ONESOURCE Tax Engine applications and related tax technology solutions.- Provide functional and technical support for tax engine configuration, integrations, and issue resolution.- Work closely with business, tax, IT, and application teams to understand requirements and deliver appropriate solutions.- Monitor application performance, incidents, service requests, and problem management activities.- Troubleshoot and resolve issues related to tax calculation, configuration, interfaces, and integrations.- Support implementation, enhancement, testing, and deployment activities for ONESOURCE Tax Engine.- Ensure timely resolution of production issues in line with defined SLAs and service delivery standards.- Prepare and maintain technical and functional documentation, SOPs, and knowledge repositories.- Coordinate with internal teams and external stakeholders for incident management, root-cause analysis, and continuous https://jobeax.com/link/3xbFxX8WP3q0lvhS Skills : - 5 - 10 years of experience in tax technology, service delivery, or application support.- Strong hands-on expertise in ONESOURCE Tax Engine.- Good understanding of tax determination, tax calculation, and tax engine integrations.- Experience in incident, problem, and change management processes.- Strong troubleshooting and analytical skills.- Experience working with cross-functional business and technology stakeholders.- Good communication, documentation, and stakeholder management skills.- Ability to work in a service-oriented environment and manage multiple priorities. (ref:hirist.tech)
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