Senior Technical Lead - Mainframe Support in Hyderabad, भारत

Key Responsibilities :- Provide technical leadership and guidance to offshore batch support personnel.- Coordinate 24x7 operational support across all shift teams.- Serve as the primary escalation point for complex batch processing and environment-related issues.- Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.- Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.- Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.- Monitor, analyze, and resolve batch job failures and performance issues.- Lead root cause analysis efforts and drive corrective actions for recurring problems.- Execute and oversee data refresh and environment maintenance activities.- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.- Support CICS and DB2 applications and associated batch processes.- Monitor workload automation and scheduling activities using ESP.- Support software migration and deployment activities using ChangeMan.- Generate, review, and present KPI and operational reporting metrics.- Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.- Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.- Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.- Facilitate knowledge transfer and onboarding activities for offshore team members.- Develop and maintain operational procedures, technical documentation, and support runbooks.- Drive process improvement and automation initiatives to improve operational efficiency and service quality.- Assist management with resource planning, workload management, prioritization, and operational readiness activities.- Support monthly and major release activities, ensuring successful execution of batch processing https://jobeax.com/link/w1d7bRHtPmfLc8oX Qualifications :- Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.- In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.- Extensive experience supporting IBM z/OS mainframe environments.- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.- Experience troubleshooting complex batch processing and job scheduling issues.- Experience leading technical teams or serving in a lead support capacity.- Strong understanding of batch scheduling, workload automation, and test environment support processes.- Demonstrated experience managing escalations and coordinating incident resolution efforts.- Strong analytical and problem-solving skills.- Excellent verbal and written communication skills.- Ability to work effectively in a fast-paced operational support environment and collaborate across multiple https://jobeax.com/link/TKg5uFi8EXixZol0 Qualifications :- Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.- Experience utilizing ESP workload automation and scheduling tools.- Experience with ChangeMan software configuration and release management processes.- Familiarity with data refresh procedures within testing and non-production environments.- Experience creating KPI dashboards, metrics, and operational reporting.- Knowledge of incident, problem, and change management processes.- Experience supporting large-scale enterprise mainframe environments.- Proven experience leading offshore support teams.- Experience working within a global support model consisting of both onshore and offshore resources.- Exposure to automation and process improvement initiatives.- Experience supporting enterprise release management and testing cycles. (ref:hirist.tech)