Design, develop, test, deploy, and maintain scalable backend services using https://jobeax.com/link/XoOr05ZMdUyNwOHw and Java.
Build and maintain highly available, resilient, and secure cloud-native applications on AWS.
Design and implement RESTful APIs, microservices, and distributed application architectures.
Develop event-driven and asynchronous solutions using technologies such as Kafka, Amazon SQS/SNS, and RabbitMQ.
Design and optimize relational and NoSQL data models, queries, indexes, and database access patterns.
Apply appropriate software design patterns, clean-code principles, and engineering best practices.
Improve application performance, scalability, reliability, resilience, and security.
Implement appropriate retry, timeout, circuit-breaker, idempotency, and error-handling patterns for distributed systems.
Develop automated unit, integration, API, and component tests to maintain software quality.
Participate in technical design and architecture reviews and contribute to engineering standards and reusable solutions.
Perform peer code reviews and mentor junior and mid-level engineers.
L2 Application & Production Support
Provide Level 2 technical support for production applications and services, acting as an escalation point for incidents that cannot be resolved by L1/Operations teams.
Investigate and resolve application, API, microservice, database, messaging, integration, infrastructure, and configuration-related production issues.
Perform technical troubleshooting using application logs, distributed traces, metrics, database queries, AWS CloudWatch, dashboards, and other observability tools.
Diagnose issues across distributed systems, including API failures, timeouts, performance degradation, database connectivity, message-processing failures, and upstream/downstream integration problems.
Assess incident severity and business impact and prioritize troubleshooting and recovery accordingly.
Restore services within agreed SLA/SLO and operational targets and provide timely technical updates during incidents.
Participate in major incident management and collaborate with L1, L3/development, DevOps/SRE, infrastructure, database, network, security, and external/vendor teams where required.
Perform Root Cause Analysis (RCA) for recurring or high-severity incidents and identify corrective and preventive actions.
Implement permanent fixes to eliminate recurring incidents rather than relying solely on operational workarounds.
Support incident, problem, and change management processes.
Perform production health checks and proactively identify abnormal application behavior, resource utilization, error rates, latency, failed transactions, and integration failures.
Monitor and troubleshoot asynchronous processing, including Kafka topics/consumers, SQS queues, SNS integrations, dead-letter queues, and failed/retried messages.
Troubleshoot SQL/NoSQL issues including slow queries, connection pool exhaustion, locking, data inconsistencies, replication-related behavior, and database performance.
Support production releases, hotfixes, rollback activities, and post-deployment validation.
Create and maintain runbooks, troubleshooting guides, operational procedures, known-error documentation, and knowledge-base articles.
Improve alerts and dashboards to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Identify opportunities to automate repetitive support and operational activities.
Participate in an on-call/support rotation where required and provide support for priority incidents outside standard business hours according to the agreed support model.
Conduct knowledge-transfer sessions with L1/support teams to improve first-line resolution capability and reduce unnecessary escalations.
Ensure production incidents and fixes comply with organizational security, audit, change-management, and operational requirements.
About the job :We are looking for an L2 Developer Support Engineer / Technical Support Specialist with a strong troubleshooting and analytical mindset. The role involves investigating technical issues, analyzing logs and APIs, communicating findings to partners, and owning issues through https://jobeax.com/link/zO4XeembPDbwjjXL ...
Must Have Skills : - Minimum 5 years relevant experience in Calypso.- Calypso product knowledge L2 level, plus Calypso dev experience and support system tools knowledge.- Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).- Excellent communication skills (both verbal and written).- Excellent troubleshooting ...
Location: Bangalore Shift: Rotational (24x7 Support) Role Overview We are seeking a highly skilled and hands-on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application, database, middleware, messaging, ...
We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise https://jobeax.com/link/I35QTwNbGhYLsMr9 Responsibilities :- Provide L1/L2 technical support for Microsoft 365 applications ...
We are looking for a highly skilled L2 Support Engineer with strong hands-on experience in ManageEngine Endpoint Central (Desktop Central), Patch Management, Software Deployment, Asset Management, Configuration Management, and OS Deployment. The candidate will be responsible for managing enterprise endpoints, ensuring patch ...
... - Security and Compliance: Support Microsoft Purview, Data Loss Prevention (DLP), retention policies, eDiscovery, and Microsoft 365 security configurations. - L2/L3 Troubleshooting: Handle escalated incidents, perform root-cause analysis, resolve complex technical issues, and coordinate with Microsoft Support for product-related ...
Job Title: L2 Cloud Support Engineer Experience: 3-6 Years Location: Chennai / Bangalore (Other India locations may be considered) Employment Type: Contract – 12 Months (Extendable) Shift: Rotational 24x7 Global Support Job Summary We are seeking a Cloud Support Engineer with hands-on experience in Azure, AWS, and/or Google ...
Role Overview :As an L2 Cloud Support Engineer specializing in Microsoft 365 and Azure, you will be a critical point of contact for resolving complex technical issues, ensuring the stability and optimal performance of our clients' cloud environments. This role involves hands-on troubleshooting, configuration management, ...
... recognised as a Premium Partner of Meta and Google. Wati, the AI-Powered Customer Engagement Platform for Revenue Growth. About the role- A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible ...
Hiring: Network Engineer L2 Experience: 4–6 Years Location: Chennai Role: Network Engineer L2 We are looking for an experienced Network Engineer L2 to manage, troubleshoot, and support enterprise network infrastructure. The ideal candidate should have strong hands-on experience in network operations, troubleshooting, and ...