Under general guidance, the RPA / AI Engineer will be responsible for collaborating with the Information Security organization to analyse current-state business processes and develop automated workflows. This role involves building scalable automation using RPA platforms, Agentic AI workflows, and advanced ChatBot technologies to improve operational efficiency and digital capabilities. The AI Engineer will develop and support RPA Projects and AI-driven chatbot solutions for cross-functional teams across our diverse and growing Infosec organization. This role will also demand building AI Agents that can reason and interact with users and other systems. We look for self-motivated individuals who can function and adapt in an Agile development model with iterative delivery, incorporating feedback rapidly into delivery components.

Job Title: Software Developer – Senior I – RPA / AI Engineer

FedEx Information Security (InfoSec) ensures the security of the enterprise systems and data, through Business Agility, System Reliability, and Information Security Controls to enable the Business to deliver the Purple Promise. The Global InfoSec team strives to protect the Enterprise from Cyber Threats, secure Business Operations, and ensure Global Regulatory Compliance.

Collaborate with the Information Security organization to analyse and design process workflows, build, test, and implement RPA and AI solutions, ensuring system quality.

Assess AI opportunities from a technical standpoint, perform technical feasibility studies, and develop optimal solutions. Work with other IT teams and architects to identify the right technologies, avoiding redundancy and ensuring the best fit for proposed AI solutions.

Maintain a thorough understanding of technology, quality tools, and process design; Willingness to work at office for 4 days in a week.

Overall experience of 7-9 years and minimum 3-6 years of relevant work experience in RPA, AI Agent development, Generative AI chatbots, NLP and related technologies.

Preferred bachelor's degree or equivalent in Computer Science or related discipline.

Strong experience in RPA development using Automation Anywhere.

Proficiency in Agentic AI, including the ability to build AI Agents in Google Cloud Platform (GCP) that can autonomously solve complex, multi-step problems using sophisticated reasoning and iterative planning.

Proficient in implementing AI chatbots using Retrieval-Augmented Generation (RAG) and vector-based search techniques to enhance AI-driven information retrieval and contextual response generation

Proficiency in languages such as Python, JavaScript, Java, or C#

Experience with NLP libraries and frameworks like NLTK, spaCy, or Stanford NLP, and platforms like Dialogflow, IBM Watson, or Microsoft LUIS

Understanding of machine learning concepts and frameworks such as TensorFlow, PyTorch, or scikit-learn for building intelligent chatbots

Knowledge of RESTful APIs and experience with integrating chatbots with various platforms

Familiarity with SQL and NoSQL databases for storing conversation data and user information.

Basic understanding of front-end technologies (HTML, CSS, JavaScript) to integrate chatbots into web applications

Strong analytical and problem-solving abilities to debug issues and improve chatbot performance.

Experience with end-to-end AI management and SDLC cycle using Agile methodology.

Experience with Microsoft Power Apps Automation, Co-Pilot AI, including chatbots and conversational AI, OCR tools, and Power BI is an advantage.

Practical experience in implementing LEAN, AGILE, and Design Thinking is preferred.

Experience with LLM-powered automation solutions.

Knowledge of AI orchestration frameworks and conversational AI platforms.

Prior experience designing enterprise-scale intelligent automation solutions.

Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline.

Experience: Relevant work experience in application / software design and development based on the following number of years:

Prior experience not required

Fluency in English

Microsoft Office & PC Skills

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by 'Fortune' magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

Senior Software & AI Engineer

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